Experience

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  My Medicanna

  • Founder | Ceo

• 

  My MediCanna

  • United States

  • Founder | CEO

    • Jan 2020 - Present
    • United States

    MediCanna is the parent company to EWS Wellness Centers (Elevated Wellness Solutions) educating patients on premium hemp & cannabis derived cannabinoids and helping businesses in the industry start, progress and grow with our successful methods and models.

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  Gateway Insurance Agency

  • Baltimore, Maryland Area

  • Founder | CEO

    • Aug 2016 - Aug 2020
    • Baltimore, Maryland Area

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  Wells Fargo

  • Service Manager II

    • May 2015 - Jun 2016

    As the Service Manager (LO) 2, act in partnership with the Store Manager to position the store team for success, including hiring, training, supervising, coaching and developing a highly engaged service team. The primary (greater than 70% of time) duty is the management and direction of work for several direct reports. Possess initiative, discretion, and sound judgment and should be effective at supervising, observing, coaching, and providing feedback to ensure consistent team performance and excellent customer satisfaction. In addition, must demonstrate excellence at managing complex customer concerns and transactions. Consistently ensure compliance with all operational regulations, sales & service processes, policies and procedures, and completion of compliance requirements. Also responsible for effective scheduling, managing the Teller line, lobby management, and delegating essential tasks to ensure operational integrity while creating a positive customer experience. Serve as a model for the Wells Fargo Customer Experience culture while embracing diversity and maintaining ethics and integrity.

  • Service Manager

    • Mar 2014 - May 2015

    As the Service Manager (LO) 1, I assist the Store Manager in positioning the store team for success. My Responsibilities may include assisting with hiring, training, coaching and developing a highly engaged service team. I fill in for the Store Manager role when necessary. As the Service Manager I conduct observions, coach, and provide feedback to the sales team to ensure consistent team performance and excellent customer satisfaction. In addition, I demonstrate excellence at managing complex customer concerns and transactions. I also consistently ensure compliance with all operational regulations, sales and service processes, policies and procedures, and completion of compliance requirements. The Service Manager position is a working manager where greater than 50% of the primary duties are spent in non-management responsibilities. These duties include teller and lead teller functions, individual cash handling, assist with effective scheduling, manage the Teller line, lobby management, and delegate essential tasks to ensure operational integrity while creat a positive customer experience. The Service Manager serves as a model for the Wells Fargo Customer Experience culture while embracing diversity and maintaining ethics and integrity.

  • Licensed Personal Banker

    • Dec 2012 - Apr 2014

    As a Personal Banker, I devoted much of my day to building long term relationships with our customers in person and by phone. I deepened the understanding of our customers' financial needs and provided suggestions. While most of the job was performed in the stores, I reached out into the community by placing outbound phone calls to existing clients, visited businesses, conducted educational seminars, and was active in the community.My job functions were, but not limited to:•Sell retail banking products and services to customers and prospects •Manage customer portfolio, service relationships and cross-sell all products and services •Provide broad base of financial and credit services with the goal of acquiring 100% of the customers' business •Develop and maintain relationships with Wells Fargo partners to maximize sales opportunities and achieve minimum sales standards•Use profiling analysis tools to identify cross sell opportunities and make outbound sales calls typically by phone to increase product per customer ratio •Spend up to 30% of time completing service-related tasks•Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations

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  State Farm Insurance

  • Fredrick, MD

  • Agency Sales Associate-Financial Products

    • Mar 2012 - Dec 2012
    • Fredrick, MD

    • Utilizes the State Farm Sales Process to market State Farm products:• Identifies Life/Mutual Fund prospects• Asks for appointments• Prepares for appointments• Makes sales (conduct appointments)• Closes the appointment (complete and submit applications)• Asks for referrals• Establishes business relationships with agents, agent team members, and AgencyField Leadership• Demonstrates a detailed knowledge and understanding of company operations,business practices and workflows during the sales process• Manages individual marketing budget and business expenses in alignment with company expense goals and priorities

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  FedEx Office

  • Center Manager

    • Feb 2007 - Jun 2011

    Achieve company objectives for sales and profit performance and customer experience objectives within the CenterDirect supervision of team members, including responsibility for:Hire all team members and monitor new hire orientation proceduresTrain and evaluate the efficiency and productivity of team members by establishing performance standards and objectives; conduct regular Operations Reviews and Performance Appraisals and make recommendations for wage increases and promotions, when applicable; ensure execution on all people related initiatives (i.e. bench planning, climate survey follow up)Initiate disciplinary procedures, as necessary, for team members, up to and including termination of employmentEnsure compliance with Standard Operating Procedures (SOP) as immediate supervisor of team memberEnsure a positive customer experienceEnsure the maintenance of fiscal reporting procedures within center, including accounts receivable, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policiesMonitor and direct marketing activities within center to achieve pre-established sales objectives including monthly marketing calendars, media advertising, specialized sales, in-store signage, etcRecommend equipment and machinery required for efficient production operations and for monitoring inventory level of supplies and materialsEnsure Federal/State Law safety requirements are established within center. In addition, may be required to perform quarterly safety inspections of centerEnsure team members within center are consistently applying FedEx Office Policies and ProceduresEnsure center cleanliness and execution of internal processesLeads and performs as necessary tasks related to production, retail, self-serve, and shipping services and any other established standard operating procedures