Experience

• 

  United Bulgarian Bank

  • Bulgaria

  • Retail team manager

    • Nov 2011 - Feb 2015
    • Bulgaria

    managing, recruiting, and coaching teams of people;▪ dealing with customer complaints that can't be solved by front-line staff; ▪ implementing new products, services and processes devised by head office;▪ representing the bank within the wider community and building relevant contacts;▪ meeting sales targets and managing budgets.▪ understanding customer needs, recommending suitable products and making sales;▪ processing paperwork from sales, change of customer details;▪ learning about new products, services and processes.

• 

  UBB

  • Bulgaria

  • Customer Service Representative

    • Apr 2011 - Oct 2011
    • Bulgaria

    helping customers manage their funds;•answering questions regarding the bank's products and services;•troubleshooting problems related to customer finances;•researching and solving issues as they arise;•Cross-sell bank products and services based on customer needs in accordance with the banks' program standards;•managing access to the bank vault