Bio
Experience
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Senior Account Manager
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Jan 2023 - Present
Serve as the primary contact for a small set of strategic partnerships of the Payments team.* Manage the formal relationship in order to provide exceptional customer care related to executive communications, resolution of operational issues, managing client problem resolution and renewal of current and new contracts.* Coordinate with the client’s relationship manager, internal staff and other appropriate departments to ensure this client is properly serviced, processes are properly executed and all interactions with client meet Sutton Bank’s mission and goals.
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Wind River Financial
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Madison, Wisconsin Area
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Relationship Manager
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Feb 2019 - Jan 2023
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Madison, Wisconsin Area
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Australia
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Financial Services
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500 - 600 Employee
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Commercial Payments Manager
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Oct 2017 - Feb 2019
As the Commercial Payments Manager I engage, retain, and drive our customers growth. By working with our partnerships, buyers and suppliers I facilitate growth by cultivating relationships, become a trusted advisor, and provide prompt account support.
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Supplier Relationship Manager
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Oct 2016 - Oct 2017
As a Supplier Relationship Manager I am responsible for executing and managing multiple, simultaneous supplier enablement campaigns for our supplier payments clients with a focus on enrolling their suppliers to begin receiving electronic payments. My role is critical in driving business growth for clients and EMLl by cultivating relationships with suppliers using various direct marketing and telemarketing techniques, all while providing exceptional customer support. I interact significantly with clients and their suppliers, plus numerous EML teams including business development, program management, IT development, systems support and client support to retain and grow supplier participation in our supplier optimization programs.
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Fox Restaurant Concepts
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North Italia Kansas City
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General Manager
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Dec 2014 - Jul 2016
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North Italia Kansas City
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North Italia
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Leawood, KS
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Manager
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Dec 2013 - Dec 2014
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Leawood, KS
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University of Mary
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Bismarck, North Dakota
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Office Assistant, Student Success Center
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May 2012 - Mar 2013
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Bismarck, North Dakota
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Education
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University of Wisconsin-Stevens Point
Bachelor of Fine Arts (BFA), Theater Design and Technology
Suggested Services
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Industry Focus. “Hospitality”
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References
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