Experience

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  urbanest UK

  • London, United Kingdom

  • Personal Assistant

    • May 2017 - Jul 2020
    • London, United Kingdom

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  DCT Facilities Management/Fieldfisher LLP

  • London, United Kingdom

  • Admin Support/Facilities Coordinator

    • Jan 2015 - Apr 2017
    • London, United Kingdom

    - Liaising with staff in other departments and with external contractors - Responding to email and telephone enquiries promptly, courteously and in a friendly manner- Managing travel and accommodation arrangements - Conducting the booking of couriers - Monitoring and maintaining client database, including contact lists and general client information - Preparing, sorting and distributing incoming and outgoing mail - Ordering and purchasing of office supplies, including stationery - Photocopying, scanning, printing and general administrative duties

• 

  Royal Bank of Scotland

  • London, United Kingdom

  • Customer Liaison Representative/Corporate Receptionist

    • Aug 2012 - Dec 2014
    • London, United Kingdom

    - Answering/directing calls, taking messages, directing guests- Diary and email management- Filing and archiving documents- Carrying out routine administrative duties like photocopying, printing and filing etc. - Conducting the booking of meetings in conference room - Purchasing and maintaining stationery - Processing of security pass requests - Liaising with customers via both verbal and written communication – taking any enquiries, action personally or referring to an appropriate person, and following up - Liaising with contractors - Assisting colleagues and contractors when required, and contributing to the smooth operation of the building

• 

  Think Apartments

  • London, United Kingdom

  • Reception Supervisor

    • Aug 2009 - Aug 2012
    • London, United Kingdom

    - Answering/directing calls, taking messages, directing guests- Documents and e-mails management- Preparation of Shift Handover Report for incoming Reception Supervisor- Preparing all documentation for new arrivals and departures- Checking guests in/out - Managing the check in and checkout of guests - Providing concierge services (bus tours, theatre and taxi bookings)- Service reconciliation (investigating and proceeding any discrepancies)- Staff supervision- Complaint handling

• 

  P&O Cruises

  • Pacific Ocean

  • Massage Therapist

    • Dec 2007 - Jul 2008
    • Pacific Ocean

    - Providing a comprehensive range of treatments to an excellent standard- Creating and maintaining exceptional customer care- Receptionist duties

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  Mandarin Oriental Hotel Group

  • London, United Kingdom

  • Spa Assistant

    • Nov 2004 - Nov 2007
    • London, United Kingdom

    Creating and maintaining exceptional customer care