Experience

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  Cyshield

  • Egypt
  • Computer and Network Security
  • 300 - 400 Employee

  • Security Operations Team Lead

    • Jun 2023 - Present

  • Senior Security Engineer

    • May 2022 - Present

• 

  Orange Business Services

  • France
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Senior Security Implementation Engineer

    • Jul 2021 - May 2022

  • Security Implementation Engineer / Technical Implementation Owner (TIO) Engineer

    • Feb 2020 - Jul 2021

    • Implementation of different security solutions (firewalls, proxies, antivirus gateways, content filtering, intrusion detection and prevention, unified threat management, SIEM).• Ability to administrate and deploy the above security solutions.• Responsibilities include all technical and administrative activities related to the build, configuration, integration, testing, and handover of managed security services.• Liaise with other project team members as a point of contact for the Security Management Organization within transition projects, to ensure the final delivery of security solutions.• Ownership of complex changes and migrations of existing security services.• Conform to existing operational service processes, technical procedures, guidelines, and best practices.• Conform to corporate security policies and code of ethics.• Daily work includes working on several platforms such as:► Symantec BlueCoat ProxySG► Cisco Iron Port Proxy► Cisco Cloud Web Security Solution► ZScaler (Cloud Proxy)► Juniper/Pulse Secure SSL► CheckPoint Firewall► Juniper SRX/NetScreen Firewalls► Fortigate UTM (Unified Threat Management)► SafeNet Cloud Authentication Servers► F5 BIGIP (Load Balancers and GTM)► McAfee IPS► Cisco Switches

  • Security Support Engineer - Level II

    • Oct 2017 - Feb 2020

    - Resolve service incidents by troubleshooting & solving reported faults.- Perform service changes by assessing risk and implementing reported change requests.- Manage both internal and external customer calls and provide them with regular updates as per support processes.- Perform technical & management escalations as implied by the escalation process to ensure security tasks are progressing toward resolution/completion.- Perform TAC (Technical Assistance Center) function and manage communication with their vendors in case of Problems.- Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing them.- Perform SIPs actions managed by Senior Security Engineers and update the action plan of the SIP.- Daily work includes working on several platforms such as: ► Cisco Iron Port Proxy ► Cisco Cloud Web Security Solution ► BlueCoat Proxy ► ZScaler (Cloud Proxy) ► CheckPoint Firewall ► Juniper SRX/NetScreen Firewalls ► Fortigate UTM (Unified Threat Management) ► Juniper/Pulse Secure SSL ► SafeNet Cloud Authentication Servers ► F5 BIGIP Load Balancers ► McAfee IPS ► Cisco Switches

  • Technical Support Engineer

    • Jul 2015 - Oct 2017

    - Provide technical point of contact for customers’ incidents.- Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.- Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.- First level troubleshooting for issues related to WAN/Security/Skype for Business- Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.- Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.- Perform and own technical management escalations in line with company procedure and case excellence policy.- Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative

• 

  Alexandria Petroleum Company

  • Alexandria, Egypt

  • Instrumentation and Control Engineer

    • Apr 2013 - Jun 2015
    • Alexandria, Egypt

    Responsible for:- Maintenance of Field Instruments- Maintenance of Process Control System of Production such as DCS Systems- Maintenance of Field PLCs and Single Loop Controllers

• 

  Navmatica Corporation

  • Systems and QC Engineer

    • Aug 2010 - Mar 2013

    - Designing and prototyping data processing software.- Designing and prototyping Digital Signal Processing algorithms for remote sensing applications.- Designing and prototyping Analytical Aerial Triangulation algorithms and Block Adjustment projects using mathematical and photogrammetric solutions.- Accuracy analysis and estimations of geospatial models.- Processing and analysis of LiDAR (Light Detection and Ranging) data.- Management of products documentation process.- Writing test plans and QC (Quality Control) procedures for geospatial projects.- QC testing on software products.- Installation of Ground Control Points (GCPs) and GPS base stations.- Managing land surveying team for mapping purposes.

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  Alcatel-Lucent

  • Cairo, Egypt

  • Summer Internship (Transmission Roll Out Engineer)

    • Aug 2009 - Oct 2009
    • Cairo, Egypt

    Training through the period of Summer 2009

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  Fujitsu Services

  • Alexandria, Egypt

  • Summer Internship (Hardware Maintenance Engineer)

    • Jul 2008 - Aug 2008
    • Alexandria, Egypt

    - Maintenance of Hardware Equipment (Printers, Ticketing Systems,...).- Maintenance of Laptop Hardware.