Experience

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  Pet Taxq8

  • Kuwait

  • Operations Manager

    • Nov 2018 - Present
    • Kuwait

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  Mas International

  • Kuwait

  • Operations Support Officer

    • May 2014 - Jun 2020
    • Kuwait

    • Reporting to Assistant General Manager. • Timeshare selling contracts auditing and verification. • Assisting the manager in organizing, planning and implementing strategy • Coordinating between sales department, customer services department and developers. • A liaison between managers, employees customers and developers. • Coordinate daily customer service operations • • Communicate with clients and evaluate their needs.• Handle customer’s complaints and make sure problems are solved. • Make sure that sales team acknowledge company’s policies and guidelines • Responsible in creating check list for any new projects. • Make sure that the clients files are completed as per company’s standards. • Responsible for all correspondence with our project developers in Turkey, UK and Egypt.• Responsible to insure that the sales cycle is running smoothly and deals will be closed on time without any delay.• Provide training for the new staff.• Make sure that all document (contracts, authorization form, sales form, cancellation form ..... Etc) has been created based on company standards.• Provide the management with cancellation and expected sales report on weekly bases.• Follow up and push any pending issue with other departments in order to finish it on time.• Making sure that the minutes of meeting are logged and distributed to sales team.• Make sure that customer’s issues have been solved and their inquiries have been answered.

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  Fast Telecommunication Co.

  • Kuwait

  • Quality Assurance Specialist

    • Apr 2012 - May 2014
    • Kuwait

    • Reporting to SMC Manager. • Responsible of SMC meetings schedule.• Make sure minutes of meeting are logged. • Make sure assigned action points are being done in time through resource and time management. • Make sure that all projects issues , has been logged in the trouble tickets (TT's) system and created based on the agreed standards.• Make sure that all TT's has been created based on the quality standards .• Make sure that all TT's are closed on time without any delay. • Provide the management with monthly report of TT's analysis, showing staff performance improving, and weakness points . • Provide the management with a daily performance report of agents and team leaders• Provide training of quality standards for the new staff.• Analyze customer responses from customer satisfaction survey to identify strengths and weaknesses• Quality Audit on other internal departments.• Prepare feedback reports to top management

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  Al Mulla Group, Kuwait

  • Kuwait

  • Quality Control

    • Apr 2011 - Apr 2012
    • Kuwait

    • Prepare monthly visit plan for quality audits. • Prepare planned quality audits roster for site survey.• Review quality visits reports and solve any mentioned issue.• Following up and review customer job satisfaction report • Manage daily briefing for quality audits concerning visits feedback.• Manage a weekly meeting for the projects supervisors.• Evaluate supervisors performance.• Following up Customers complain to ensure that case has been solved before the target date.• Contact our customer from time to time to make sure that we are on the right way • Prepare monthly meeting with top management to discuss customers complain statues with operations in-charge. • Make sure that our customers are satisfied with our service by reviewing customer feedback report.• Make sure that our employees are following quality policy, standards and Quality procedures. • Make surprise site visits.• Provide all HSE requirements for the projects • Coordinate HSE meetings.• Prepare and distribute the minutes of HSE meeting.• Responsible of HSE training programs for the supervisors• Make sure that Tender minutes of meeting are logged.• Make sure that Tender document preparations follow Quality Process• Update all following up reports lists (Quality / HSE / Contracts/ Tenders)

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  Rimal Hotel and Resort

  • Kuwait

  • Reservation Supervisor

    • Jul 2009 - Apr 2011
    • Kuwait

    • Acting as assistant front office manager.• Dealing with guests issues and make sure its solved and our guests are satisfied. • Prepare all required documents for check-in and check-out. • Arrange airport pick up and drop for arrival guests.• Check and reply all received emails and faxes. • Check arrivals and departures rooms. • Responsible of all correspondence. • Prepare visa documents. • Following up on any pending visas or reservations.• Responsible of checking room rates & availability • Responsible of preparing duty roster for front office team • Prepare customer issue reports and investigation. • Responsible of training new interns in front office department