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Basil Jacob

Service Operations Supervisor at Al Yousuf Group
Intro Book
Basil Jacob, a seasoned professional with 8 months of experience as Service Operations Supervisor at Al Yousuf Group, holds an MBA from National Institute of Business Management and a Bachelor's degree in Mechatronics from NTTF.
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Location
Dubai, United Arab Emirates, AE
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Bio

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Credentials

  • Diploma In Software Engineering
    NIIT Limited

Experience

  • Al Yousuf Group
    • United Arab Emirates
    • Service Operations Supervisor
      • Nov 2023 - Present
      • United Arab Emirates

  • Jumbo Electronics Company Limited (LLC)
    • United Arab Emirates
    • Retail
    • 700 & Above Employee
    • Service Operations Supervisor
      • Oct 2020 - Nov 2023

      They provide strategic and tactical support in areas such as: Defining customer service workflows. Writing and improving customer service processes. Collecting and analyzing customer service performance and delivery data, taking action regarding responses, and reporting to the organization.

    • Customer Care Executive
      • Oct 2017 - Oct 2020

  • Subros Limited
    • New Delhi Area, India
    • Tool Engineering Operations
      • Apr 2013 - Oct 2017
      • New Delhi Area, India

      Worked as Deputy Tool Engineer in an Automotive Industry till date gave me a wide knowledge in the field of Product Development, Assembly and Troubleshooting after trials of different verities of Special Purpose Machines, Stamping Tools and Moulds , Manufacturing Engineering and Many more. I worked for Projects of Maruti Suzuki India, Mahindra & Mahindra ,Honda and Denso Japan. I had expertise and exposure in Automotive and Industrial Assembly line,Maintenance Line, Research, New ProductDevelopment, Auto-Cad and Solid works.

Education

  • 2017 - 2019
    National Institute of Business Management
    Master of Business Administration - MBA, Business Administration, Management and Operations
  • 2010 - 2013
    NTTF (Nettur Technical Training Foundation)
    Bachelor's degree, Mechatronics
  • 2005 - 2007
    Higher Secondary School, Valayanchirangara
    HSC, Bio-Math Science
  • 2008 - 2009
    National Institute of Information Technology
    Software Engineering, Information Technology
  • 2007 - 2010
    Mahatma Gandhi University
    Bachelor's degree, Mathematics

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Retail”

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