Bio
Experience
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Jordan
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Hospitality
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100 - 200 Employee
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Director Of Guest Services
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Sep 2021 - Present
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Chief Concierge
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Jul 2017 - Sep 2021
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InterContinental Jordan
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Amman
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Chief Concierge
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Sep 2015 - Jul 2017
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Amman
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Head Concierge
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Nov 2002 - Jun 2015
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Jordan
•Member of Les clefs d'Or•Staff coach and mentor to ensure that goals are achieved; division goals are met and ensure that the department process is understood and consistently used.•Manage performance of team (including corrective action as necessary)•Communicate appropriate issues, competitive information, etc up to management, operations and marketing.
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Duty Free Supervisor
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Jul 2000 - Nov 2002
•Handling the night manager responsibilities during the night shift, and reporting directly to the Airport manager.•Preparing daily reports and weekly credit status report.•Arranging for the interviews and take the ownership of the recruiting procedures.
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Oman
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Sep 1998 - May 2000
•Coordinating with the Dealers•Responsible for branding and pop materials.•Managing media schedules and related issues.
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Education
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1994 - 1998Amman
Bachelor's degree, Business Administration.
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