Experience

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  Amazon DSP

  • Connecticut, United States

  • Co-Owner, Managing Partner

    • Dec 2018 - Dec 2023
    • Connecticut, United States

    Amazon Delivery Service Partner - Home Direct Logistics - Bristol, CT Co-Owner, Managing PartnerRecognized Pioneer in the Amazon DSP ProgramHome Direct Logistics was the first Amazon independently operated DSP in Connecticut, paving the way for Amazon’s very successful last-mile delivery operations.Secured contract with Amazon after in-depth application processRecruited, interviewed and made hiring/termination decisions for 100% of staff, reaching 80-100 Delivery Associates, Dispatchers and Fleet Management personnel. Home Direct had the lowest attrition rate in the regionManaged the ramp-up for our route count achieving 45 routes per day by our 6th month while personally learning and contributing in a ‘boots on the ground’ fashionRamped quickly to 60 routes per day at the beginning of the Covid Pandemic as our team was essential. Managing this unknown from a people perspective was one of my greatest accomplishments as a leader Implemented countless Amazon processes around Logistics, People Operations, Technology and PerformanceHit top Amazon weekly reward levels ‘Fantastic’ or ‘Fantastic-Plus’ more-than 90% of weeks measured Achieved a staggering $6mm in gross revenue calendar year 2020 at the height of CovidDelivered 15mm Amazon packages 2019-2023 with a 99.5% success rate

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  StubHub

  • Hartford, Connecticut Area

  • Head of Corporate & Inside Sales/Senior Manager, Customer Experience

    • Dec 2005 - Sep 2018
    • Hartford, Connecticut Area

    STUBHUB, San Francisco, CA/East Granby, CT 2005 to 2018Head of Corporate & Inside Sales, Sr Mgr of Customer Success The global leader in the secondary ticket sales market, powered by world-class technology and award-winning sales and customer support. Acquired by eBay in 2007. Voted #1 Workplace in ConnecticutHead of Sales Teams with Senior Leadership responsibilities for entire customer operations functions at 300 employee StubHub.com Center of ExcellenceRecruited, interviewed, hired, trained and built 100+ person Inside Sales, Field Sales, Corporate Sales, and StubHub New Business Development and Key Account Management TeamsWorked tirelessly with senior leadership counterparts to grow from 20 representatives in 2005 to over 300 internal sales, service and ops employees Increased sales conversion more than 2X - 30% to 70%, drove all sales pipelines from $16M annually to over $250M Maintained world-class productivity by helping create a great culture that literally won TOP Workplace in CT. Low Attrition and World-Class NPS and OSATIdeated and collaboratively built new sales channels including Corporate Sales, Field and National Event Sales, Live Chat, and Event Packages & Hospitality. 6 Direct Reports International Experience - StubHub Business Owner responsible for recruiting, hiring and ongoing training efforts for UK Expansion. Hired first StubHub international team in Dublin, IrelandRecognized for excellence with two Founders Awards from our BPO partner, Sutherland GlobalManaged all outsourced sales operations with an annual BPO budget of $3M; planned and budgeted for seasonality within a total $10M annual departmental budgetStubHub Business Leader responsible for the business plan and vetting, negotiating, and implementing Live Chat on StubHub.com. $20M gross revenue channel in first 12 months and quickly became the highest satisfaction and most productive service channel

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  Digital Connection/T-Mobile Retail, B2C and B2B

  • Multiple

  • Owner/President

    • 1999 - 2005
    • Multiple

    DIGITAL CONNECTION, INC., Western MA, Northern CT 1999 to 2005 Retail and B2B Corporation in emerging Mobile Technology - Represented the first GSM carrier in the USA, VoiceStream Wireless, which was acquired by T-Mobile in 2001 Owner and PresidentTook the leap and founded a business which became the #1 T-Mobile Authorized Distributor in Western Massachusetts and Northern Connecticut for sales and service over 4 consecutive years.Built business from a two-location startup to eight outlets throughout Western Massachusetts and Northern Connecticut Secured financing and a business line of credit to help scale for rapid growth; negotiated leases and coordinated build-outs. Awarded Bank of America Business of the MonthRecruited,interviewed, hired, trained and employed 20-30 sales and service team membersDrove ‘T-Mobile for Business’ sales pipeline and ancillary upsell of products and services and strategic planning surrounding all marketing and branding effortsRecipient of T-Mobile Top Dealer Award 2001, 2002, 2003, 2004Sold Mall Locations to T-Mobile Corporation early 2005

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  DirectBuy

  • Western Massachusetts

  • Sales Manager

    • Aug 1989 - Jun 1999
    • Western Massachusetts

    Western Massachusetts Franchise for the leading home improvement and furnishings club in North AmericaReported to the Owner with direct responsibilities for the inbound/outbound and customer-facing sales staff as well as maintaining the highest performance as an individual contributor- Vice President of the 800 strong sales rep organization 1991,1992- #1 Franchise in new member sales (Club of the Year) in the US and Canadian network every year from 1990 – 1997, with over 80 independent DirectBuy locations.at the time- Key contributor to efforts surrounding recruiting, interviewing, hiring, and daily monitoring and training of sales staff- Utiilzed relationship building, training and learning, and advice from mentors to help establish excellent phone, greeting, presentation and closing skills- Experienced in Trade Show prep, staging and sales/marketing processes- Post Sale Service Delivery