Experience

• 

  Emirates Shipping Line

  • United Arab Emirates

  • Chief Technology Officer(CTO)

    • Sep 2006 - Present
    • United Arab Emirates

    •Consolidated and stabilized servers improving hardware uptime from 70% to 99%.•Reduced software downtime from 50% to <2%.•Transitioned firm to employ reusable object oriented programming modules for applications development slashing time-to-deliver by 50%.•Implemented rigorous development and testing processes decreasing software defects by 60%.•Slashed manual processes by 50% with resultant reduction in overhead costs. •Altered staffing model to include third shift operations increasing on-time delivery of data to clients by 50%.•Reanalyzed network traffic, eliminated unnecessary routing and equipment and reduced costs by 33%.•Completed migration of all servers from SCO Unix to RedHat Linux reducing Unix-based application development time 25% by standardizing on single operating system.•Implemented centralized system for corporate Quality Assurance group to monitor call center activity decreasing call rejection rate by 5%.

• 

  Lloyds Banking Group

  • Birmingham, United Kingdom

  • DIRECTOR OF APPLICATION DEVELOPMENT

    • Jan 1998 - May 2006
    • Birmingham, United Kingdom

    Managed, directly and indirectly, 60 personnel (Managers, Programmers, Programmer Analysts, System Analysts, Team Leads, EIS support specialist and Project Managers) accountable for the on-going maintenance, development and implementation of projects for over 90 outbound Call Centers supporting $450 million in revenues. Challenged to improve responsiveness and ROI of efforts, increase quality of work as defined by quicker development times and fewer software defects, and integrate disparate technologies arising from recent company acquisition.•Increased efficiency of development group by 25% through matrix organizational structure that allowed for responsive shift of experts to meet user needs.•Reduced software defects from 450/month to 35 by assigning developer accountability, establishing firm rules for object oriented module reuse, and introducing advanced code generation tools.•Reduced staffing by over 25% within first 6 months while supporting increased business requirements.•Managed core team of 18 for successful Y2K program converting 90 client applications in under 6 months.•Decreased the amount of trouble tickets by 90% using new quality and development procedures.