Experience

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  ARO

  • Account Manager

    • Jul 2006 - Present

    • Complete service instructions and serve as liaison to operations to ensure compliance with all contract requirements • Resolution of service concerns, account renewals and business expansion opportunities.• Ensured consistency of Best Practice across field offices• Worked with client(s) to develop and implement strategic plans to ensure program success

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  Choicepoint

  • Operations Manager

    • May 2002 - Feb 2006

    •Supervised fulfillment unit staff of 25 responsible for criminal records verification.•Implemented new technology that doubled productivity and reduced personnel costs.•Designed and ran training sessions for employees on how to use new computerized records verification systems.•Ensured timeliness and accuracy of responses to requests for criminal records.

  • Operations Manager

    • May 2002 - Jan 2006

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  XLC PERSONNEL SERVICES

  • HR Account Manager

    • Jan 1994 - Jan 2002

    Complete service instructions and serve as liaison to operations to ensure compliance with all contract requirements Resolution of service concerns, account renewals and business expansion opportunities.Ensured consistency of Best Practice across field officesWorked with client(s) to develop and implement strategic plans to ensure program successCHOICEPOINT Operations Manager 2002-2006Supervised fulfillment unit staff of 25 responsible for criminal records verification.Monitored the organization's salary structure and benefits provision to ensure a balance between control of costs and attracting and retaining staff..Undertook job evaluations to ensure that the differences in pay between those doing different jobs within the organization are fair and are perceived to be so. Researched and analyzed salary rates and benefits offered by other employers in the same sector.