Experience

• 

  National Health Insurance Management Authority

  • Zambia

  • Provincial coordinator - NHI Project

    • Mar 2021 - Present
    • Zambia

• 

  Allied Mobile Communications

  • Livingstone Zambia

  • Center Manager (Livingstone Airtel Shop)

    • Jan 2013 - Mar 2021
    • Livingstone Zambia

    • Monitoring sales team activities and performance.• Handling Airtel Dealer sales and report to headquarters on a daily basis.• Stock and inventory reconciliation and control.• Developing internal work strategies in service provision, work and customer relations.• Monitoring quality assurance, ensuring standards are met and adhered to in order to ensure total and ongoing customer satisfaction.

• 

  airtel

  • Livingstone, Zambia

  • Office Sales Executive (Accounts)

    • Jan 2011 - Dec 2012
    • Livingstone, Zambia

    • Ensure stock availability for the region • Handling dealer sales and report daily to head office• Reconciling stock and bankings for the head office• Issuing of stock to Airtel distributors

• 

  Zain

  • Livingstone Zambia

  • Customer Service Executive

    • 2008 - 2010
    • Livingstone Zambia

    • Ensure an effective customer ‘walk in’ care and support program is implemented.• Develop positive relations with customer and co-workers in a professional manner.• Keeping up to date with all information related to Airtel products and Services.• Offer consultancy services to customers and clients.• Handle, resolve, classify, record and customer and clients contacts accurately• Document, analyse, and interpret daily individual reports.• Conduct Resource Scheduling.• Compile and Submit management reports weekly, monthly and whenever required.• Improving quality and responsiveness to customer services and care.• Daily cash-ups, cash snap checks and sales counter management.• Airtel Money customer registration. • Stock and Inventory control.• Sim Pack replacements.

• 

  Celtel International B.V.

  • Call Centre Agent

    • May 2004 - May 2007

    • Answering customer and clients calls.• Provide consultancy services on Celtel products and services.• Develop and ensure positive customer relation.• Meet performance standards and targets.• Develop, monitor and control internal services and work relations.