Experience

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  Rei, Inc.

  • Customer Service Specialist
• 

  REI, Inc.

  • Customer Service Specialist

    • Apr 2012 - Present

    Assist customers with purchases, returns, exchanges, processing special orders, and researching/resolving customer issues. Selling co-op memberships and maintaining customer hold area in a organized fashion while upholding the company's 100% satisfaction guarantee.

• 

  Wells Fargo IT Group

  • Charlotte, North Carolina Area

  • Project Coordinator

    • Mar 2010 - Oct 2010
    • Charlotte, North Carolina Area

    Tracked project progress, tasks, and budget, assisted with writing business requirements, attended project meetings, providing notes listing tasks assigned to various participants. Maintained project documentation on and provided access to SharePoint. Also used Planview, Microsoft Excel, Power...

• 

  Wachovia Human Resources Department

  • Administrative Assisstant

    • Jan 2006 - May 2009

    HR Business Partner Teams & Team Leader for Finance and Audit - this encompassed budget forecasting, expense management, assisted with projects and retention, promotions, compensation and recruiting initiatives, managing time away and overall time system tasks, award database Administrator. ...

• 

  Wachovia

  • Project Assistant

    • Jan 2003 - Dec 2005

    Participated in financial review meetings, core team member for the Disaster Recovery Projects, Technical Services' point of contact for the merger Email Migration projects, assisted with updates and distribution of readiness assessments, project plans, management reporting documentation and presentations to senior management, liaison with HR for recruiting contractors and FTEs, and space allocation coordination. Software used includes Taleo, Peoplesoft, Lotus Notes, Word, Excel, PowerPoint, Crystal and Rumba. Coordinated moves, adds and changes to system access and equipment. Ordered supplies.

  • Administrative Assistant

    • 2002 - 2003

    Tracked marketing data, processed invoices from external vendors for payment, travel arrangements and expense reporting, created/updated management reporting documents and presentations, ordered office supplies scheduled training and tracked PTO.

• 

  First Union/Wachovia Global Cash Management

  • Charlotte, NC

  • Technical Specialist III

    • 1997 - 2001
    • Charlotte, NC

    LAN, Lotus Notes & Data Security Administrator, coordinated installation and maintenance of software, hardware and other peripherals, performed user acceptance testing for system upgrades and migrations during mergers, facilitated moves, adds, changes for people and computers, new employee on...

• 

  First Union Natuional Bank

  • Charlotte, NC

  • Microcomputer Analyst

    • Sep 1993 - Dec 1997
    • Charlotte, NC

    Designed/prepared brochures, invitations, product descriptions, implementation schedules and proposals for commercial customers, also provided technical support to department, including orderingequipment, facilitating moves

• 

  First Union National Bank

  • Charlotte, NC

  • Staff Assistant

    • 1990 - 1993
    • Charlotte, NC

    Responsible for bank-wide credit insurance penetration tracking and reporting, compiled market survey data and budget monitoring/preparation