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Bio

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Barbara Lubao is a seasoned professional with 25 years of experience in various office environments, possessing strategic relationship/partnership building skills, and a proven track record of delivering exceptional customer service. She has managed high-volume workloads, resolved complex issues, and helped companies attain quality customer service ratings. Barbara has worked in roles such as Customer Service Representative, Director of Marketing, and Entrepreneur, utilizing her skills in marketing, sales, and operations.

Experience

    • Customer Service Representative
      • 2006 - 2012
      • Easton, MA

      Communications by Phone, Fax and Email, Prioritizing workload, Attaining & Processing local Warehouse and Overseas Container Orders from China with my East & West Coast customers. Working closely with customers, our Import/Export Department, Freight Forwarders and trucking companies for ...

    • Customer Service Representive/Reservationist
      • Jan 2003 - Jan 2004

      Performing Reservations, Sales and Office duties for a Private upscale Country Club servicing Members from all around the world. Instrumental in increased reservations by excellent customer relations.Computer Programs used: CSS & Springer Miller

    • Director of Marketing for an Oceanfront Health & Fitness Resort
      • Jan 2002 - Jan 2003
      • Pompano Beach, Florida

      Budgeted and executed successful sales and marketing plans. Working closely with guest services, reservations and front office. Active in the pursuit of laying a foundation with area Chambers of Commerce, including State and local memberships. Together with our Executive Director Carol Min...

    • Front Office/Reservation Manager
      • Jan 2001 - Jan 2002
      • Boca Raton, Florida

      Assisted Sales Department in developing rates, packages. Involved in Leisure and Group Sales. Instrumental in increased reservations by excellent customer relations. Working with Established Internet contacts and “GDS” Reservations system. Checking in guests, phone reservations and front desk d...

    • Entrepreneur - Managed/Front Desk/Reservations/Sales
      • Jan 1985 - Jan 2001
      • Jackson, NH

      Involved with administrative and daily operations of one very successful upscale “boutique” hotel, restaurant and pub, located in a four-season White Mtn. resort area. Duties included: all aspects of a Manager. Conveying strong leadership qualities, performi...

Education

  • 1974 - 1975
    Lee Institute of Real Estate
  • Cardinal Cushing Boston, MA

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