Experience

• 

  DEMDACO

  • Territory Manager - DEMDACO

    • Jan 2022 - Present

• 

  OneCoast

  • Territory Manager -DEMDACO

    • Mar 2018 - Present

    Manage sales of home décor and gift merchandise to retailers in Southeastern Pennsylvania, including Philadelphia metro area.- Consult with retailers on purchasing and merchandising to increase profitability of giftware lines. Communicate regularly to engage and inform.- Analyze territory metrics to identify gaps and growth opportunities, implementing strategies for growing total account base and average account revenue.

• 

  Graybuck Gardens, Inc

  • Reading, Pennsylvania Area

  • Owner/General Manager

    • 2008 - Dec 2017
    • Reading, Pennsylvania Area

    Managed garden center, gift shop and landscaping company. Responsible for all operational aspects of the business. - Customer Sales and Service: Built long term customer relationships by fact-finding and making appropriate recommendations. Conducted on-site and at home design and consulting services, and educational / DIY classes.- Marketing and Advertising: Grew customer base and store traffic through ads in high-end print media, website, Facebook and direct mail. Created programs to encourage and reward new and repeat business.- Purchasing: Managed vendor relationships. Negotiated consignment agreements with local artisans. Made all purchasing and pricing decisions.- Merchandising: Created seasonal displays to highlight signature products and engage customers.- Budgeting: Performed all forecasting, reporting and expense management for entire corporation, including landscaping operation.- Staffing: Conducted all hiring of retail staff. Performed all HR functions for retail and landscaping staff.- Business was chosen for Berks County "Best Kept Secrets” in 2012, 2013, 2014, 2015 and 2016.

• 

  Verizon

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Director - Small Business

    • 2002 - 2008

    Designed and implemented strategies for growing revenue and improving customer satisfaction for Small Business segment. Directed employees and cost-effective operation of East Coast call centers.- Coached and developed managers and staff of up to 400 employees, management and union- Developed programs and incentives to drive continuous improvement in performance metrics- Standardized processes across multiple geographic regions- Built creative and successful cross-functional teams - Exceeded targets; managed all programs and operations within budget- Earned multiple achievement awards for exceeding sales goals

  • Director

    • 2000 - 2002

    Managed the Business Sales and Billing Center and Advanced Product Group to grow revenue in the Hawaii Small Business market - Coached and developed managers, front line supervisors and staff to achieve revenue, customer satisfaction and expense goals.- Served as advocate with corporate staff for adapting national programs to fulfill requirements of unique geographic area- Exceeded sales targets while operating within budget- Established change management program to support corporate merger

• 

  GTE

  • Dallas/Fort Worth Area

  • Staff Administrator

    • 1996 - 2000
    • Dallas/Fort Worth Area

    Represented national Small Business channel from a staff role, working cross-functionally with Product Management, Marketing, and Operations for sales and provisioning of telephone and data services.- Implemented national programs to stimulate product sales in 7 regional call centers.- Developed and implemented service quality and customer satisfaction improvement initiatives- Conducted annual on-site quality assurance audits in each call center.