Okay, let’s tackle this. So Barbara has 11 years of experience in customer-facing roles, which is a good chunk of time. Skills like customer service, sales, marketing, and leadership are in demand. She also has experience in project management, which is a valuable skill. Location is Brookline, MA, which is near Boston. According to Glassdoor, customer service managers in the Boston area can earn around $50–$70 per hour. Considering her experience and skills, I’d estimate her hourly rate to be around $75.