Okay, let’s calculate. Barb has 23 years of experience, which is a significant amount. However, her role is customer service, which typically doesn’t command the same rate as sales or marketing. She’s working in a specific industry (Baltimore, MD) and has a range of skills, but none are particularly high-demand or high-paying. Considering her experience and skills, I’d estimate her hourly rate to be around $35, which is a rough estimate for a customer service role in this location and industry.