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Banice Waweru

Branch Manager at Roam
Intro Book
Seasoned professional with experience in customer service, sales, project planning, management, and IT.
  • Claim this Profile
Location
Nairobi County, Kenya, KE
Skills
  • Microsoft Office
  • Microsoft Excel
  • Customer Service
  • Social Media
  • Management
  • Show all
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Bio

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Banice Waweru is a seasoned professional with experience in customer service, sales, project planning, management, and IT. He has worked in various roles, including Content Writer Specialist, Customer Service, and IT Department, and holds a degree in Business Information Technology from Jomo Kenyatta University of Agriculture and Technology.

Experience

  • Roam
    • Nairobi, Kenya
    • Branch Manager
      • Aug 2020 - Jan 2022
      • Nairobi, Kenya

  • JUMIA KENYA
    • Nairobi
    • Content Writer Specialist/ Photo editor
      • Aug 2015 - Sep 2019
      • Nairobi

      Writing, editing and doing quality control on content before being posted to siteEditing web pages for on-screen readabilityIdentifying selling opportunities through content analysis.Developing SEO friendly web content including strategic phrase placement with compelling and persuasive copy that maximizes opportunities for indexing, ranking and conversion.Proofread final draft of web pagesEditing product imagesEnsuring merchandise is put in the right categoriesUpdating the current stock for suppliers on the back-end softwares.Ensure that content posted on the site is sufficient and accurate for client consumption.Training and ensuring suppliers adhere to the in-house production regulationsAssisting the Customer Service team on issue resolution

  • Agencies Ltd.
    • Nairobi
    • Customer service
      • May 2014 - Jun 2015
      • Nairobi

      Customers s management services attendant and store management.Distributors of all Telco’s Airtime and related communications products duties andresponsibilities.Educating customers on all products and services.Contacting the mobile service provides to resolve customers issues that are beyond mymandate.Calculating discounted rate of airtime and selling airtime to walk in clients.Getting in touch with dormant customers through phone calls with a bid of activatingthem and ensuring that they are purchasing from the company.Preparing daily, weekly and monitoring report on customer issues and sales.Bin card postingPhysical Stock takingProper sorting and orderly arrangement of the storesStock checking to be free from defectsVerification of accuracy in record keeping

  • KAPRIC APPARES EPZ LTD, MOMBASA:
    • Mombasa
    • Information Technology Department:
      • Mar 2013 - Aug 2013
      • Mombasa

      Maintain and administer computer networks and related computing environmentsConfigure, monitor, and maintain email applications or virus protection software.Design, configure, and test computer hardware, networking software and operating system software.Analyze user needs and recommend appropriate hardware. Provide support and training to super users. Installing , assembling and configuring computers, monitoring, network infrastructure

Education

  • Jomo Kenyatta University of Agriculture and Technology
    Business Information Technology, Business information in IT

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Business Consulting and Services”

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