Experience

• 

  Live! Casino & Hotel

  • United States
  • Gambling Facilities and Casinos
  • 700 & Above Employee

  • Guest Services Supervisor

    • Oct 2022 - Present

    -Spearhead daily operations to ensure seamless connectivity between players and team members, fostering an environment of exceptional service delivery.-Lead pre-shift briefings to equip team members with the latest promotions, events, and operational updates, ensuring they are well-prepared to deliver outstanding service.-Proactively engage with guests, providing them with pertinent information about promotions, events, and amenities to enhance their experience at the casino.-Oversee front-of-house activities, including monitoring the gaming floor, jackpot stations, and player club interactions to maintain a high level of customer satisfaction.-Manage customer surveys to gather feedback and identify areas for improvement, implementing strategies to enhance overall guest satisfaction.-Facilitate the onboarding process for new employees, ensuring they are integrated seamlessly into the team and equipped with the necessary knowledge to excel in their roles.-Foster a positive work environment by boosting team morale through recognition initiatives and effective communication

  • Management Development Program Associate

    • Oct 2020 - Oct 2022

    Two year rotational program in which I will be building my management skills in a wide range of departments. I have successfully completed a rotation in Table Games where I became a certified Blackjack and Carnival Games dealer. A rotation in Finance where I learned the ins and outs of the casino cage, a rotation in F&B where I managed in 3 restaurants within Live! Casino. This includes Sports & Social, our sports bar which has just welcomed Sports betting to one of its many amenities. A rotation in operations management in which I was responsible for the casino floor and the guest experience. I spent several weeks in the Call Center effectively answering calls from 2 states and 3 casino properties. I am currently in my Guest Services rotation which includes our Rewards Program and Slots. I will finish my program with a rotation in marketing and promotions.

• 

  Hampton

  • Maryland

  • Front Desk Staff

    • Feb 2020 - Aug 2020
    • Maryland

• 

  Princess Royale Hotel - Group Sales

  • Ocean City, Maryland

  • Intern

    • May 2019 - Aug 2019
    • Ocean City, Maryland

• 

  BJ's on the Water

  • Ocean City, Maryland

  • Hostess

    • May 2019 - Aug 2019
    • Ocean City, Maryland

• 

  The Cleaning Authority

  • Maryland

  • House Cleaner

    • Jun 2017 - Aug 2018
    • Maryland

• 

  Pizza Hut

  • Hostess Server

    • Jun 2015 - Aug 2016