Experience

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  Preferred Hospitality Consultant

  • Cambridge, Massachusetts

  • Project Manager

    • May 2012 - Present
    • Cambridge, Massachusetts

    Preferred Hospitality Consultant specializes in consulting small businesses, restaurants, to medium size hotels taking the owner's vision and setting it on the correct path to growing their business financially and improving the customer base via service.Preferred Hospitality Consultant was h...

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  HelmsBriscoe

  • Greater Boston Area

  • Manager, Global Accounts

    • Jan 2012 - Oct 2012
    • Greater Boston Area

    Independent licensee in the procurement business.• Responsible for researching, evaluating, and presenting the ideal venue for the client event based on the client specific needs. • Sending the Request for Proposals, tracking down the answers, following-up with the hotels, and managing the entire...

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  3B Property Management

  • Greater Boston Area

  • President

    • Oct 1994 - May 2012
    • Greater Boston Area

    • Managing commercial and residential development projects from beginning to end including condo conversion projects and leasing. • Responsible for hiring contract professionals including architects, landscapers, engineers, assessors, attorneys and real estate brokers. • Secured building and occu...

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  Homewood Suites by Hilton

  • General Manager

    • Nov 2006 - Aug 2011

    • Accountable for hotel implementation and compliance of Hilton Hotels Worldwide policies and Procedures, Brand Standards including approval of food and beverage menus. • Completed 7.7% growth in occupancy for year 2010 year of year with growth of 8.72% in RevPar Completed year 2009 with a 56.57% flow through in a challenging economy. • Responsible for human resources on property level, accounts payable/receivable, budgeting, forecasting, vendor negotiations, customer service and overseeing the sales and marketing activity and results. • Spearheaded a $3 million complete renovation of hotel in 2011when acquired by new ownership. • Communication with area vice president along with hotel owners regarding results and aligning strategic plans for the future development of their hotel. • Provided support and training to other General Managers throughout New England and New York.

  • Assistant General Manager

    • Nov 2004 - Nov 2006

    • Managed a staff of 35 employees responsible for staff hiring, training and evaluation. • Vendor negotiations, responsible for balancing the Rooms Division expense checkbook. • Responsible for managing daily forecasts and re-forecasted budgets. • Balancing daily bank deposits.

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  Wyndham Worldwide

  • Greater Boston Area

  • Guest Services Manager

    • May 2000 - Jun 2001
    • Greater Boston Area

    The hotel is currently the Marriott Courtyard.• Interim Rooms Division Manager in charge of reservations, revenue, security, housekeeping in addition to my responsibilities as Guest Services manager. • Managed a staff of 30 employees responsible for staff selection, training and evaluation Vendor...

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  Hyatt Harborside

  • Greater Boston Area

  • Front Office Manager

    • Sep 1998 - Jul 1999
    • Greater Boston Area

    • Weekday Manager on Duty in addition to managing a staff of 35 employees. • Developed employee incentive programs to increase ADR and customer service

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  Le Meridien Kuwait

  • Front Office Manager

    • May 1993 - Oct 1994

    The hotel is currently the JW Marriott in Kuwait city.• Member of the executive committee, accountable for successful yearly appraisals in the rooms' division department and maintaining ($175.00 ADR) in a 377 Room property. • Awarded first place in the chain for two consecutive years in customer service "Clefs D'or". • Developed training modules for Rooms Division and wrote accompanying manuals. • Secured visitor visas for leisure travelers and business professionals with live reservations.

  • Evening Manager

    • Aug 1990 - May 1993

    The hotel is currently the Langham now.• Manager on Duty including all Front Office operations. • Created operating reports using lotus 1-2-3 that assisted night auditors in balancing revenues.

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  Captain Clambake and Catered Occassions

  • Greater Boston Area

  • Crew Captain

    • May 1984 - Apr 1993
    • Greater Boston Area

    • Plan and implement all events for the department. • Supervise, train, and direct service staff. • Serve as clients' primary contact in planning catered events, including developing menus, transportation service, room decoration, procuring of rentals, and staffing.

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  Tremont House by Quality Inn

  • Greater Boston Area

  • Reservations Manager

    • Jun 1987 - May 1990
    • Greater Boston Area

    • Implemented incentive program which increased room occupancy by 2%. • Customer service survey reflected a 10% increase in satisfaction rating.