Experience

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  EUROGATE Group

  • Tanger-Asilah Prefecture, Morocco

  • Customer Service / Relation Client - Eurogate Terminal

    • Oct 2019 - Jul 2021
    • Tanger-Asilah Prefecture, Morocco

    Strong relationship with shipping lines / sales / accounts department / Financial department / Operation department .▪︎Identify and attend off site meetings when required with customers / suppliers.▪︎Managing contract with Client .Dealing with customer complaints professionally with a preferable outcome to both parties▪︎Making Reports each week and month to analyse the calls and volumes .▪︎Arranging CONF -CALL or MEEtINGS with the Clients to sort out difficult situations if it needed.▪︎Knowledge of services, as well as legislation and maritime rules & regulations.▪︎Resolving problems related between the customer and the invoicing department .▪︎Analysing BERTH WINDOW /JITIS/TOP.

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  AQUABO ENERGIX

  • Tanger-Asilah Prefecture, Morocco

  • Trainer Director Of Sales And Business Development Manager

    • Sep 2019 - Oct 2019
    • Tanger-Asilah Prefecture, Morocco

    ▪︎Developing and implementing commercial strategies according to company goals and objectives aiming to accelerate.▪︎GrowthConducting market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.)Understanding the requirements of existing customers to ensure their needs are being met

• 

  Maille

  • Meknès / tanger

  • International Sales Manager

    • Nov 2016 - Jun 2019
    • Meknès / tanger

    ▪︎Achieving growth and hitting sales targets by successfully managing the sales team▪︎Designing and implementing a strategic sales plan that expands company’s customer base and ensure it’s strong presence▪︎Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives▪︎Achieve growth and hit sales targets by successfully managing the sales team▪︎Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence▪︎Own recruiting, objectives setting, coaching and performance monitoring of sales representativesBuild and promote strong, long-lasting customer relationships by partnering with them and understanding their needs▪︎Present sales, revenue and expenses reports and realistic forecasts to the management teamIdentify emerging markets and market shifts while being fully aware of new products and competition status

• 

  Thermal Transfer Solutions Ltd

  • Redditch, Worcestershire , United Kingdom

  • Business Development Manager / England

    • Jan 2013 - Jun 2016
    • Redditch, Worcestershire , United Kingdom

    This role involved the development of international relations and collaboration with Middle Eastern companies through the use of English and Arabic in order to promote sales and services. Both administrative and customer service skills were developed to an extremely high standard. Thorough knowledge of managing sales, merchandising and market planning.

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  Aproser

  • United Kingdom

  • International Sales Executive

    • Jan 2013 - Apr 2013
    • United Kingdom

    Throughout this role I was responsible for engaging with customers on the phone to provide information, assistance and advice. Another key responsibility was being involved in processing orders, forms and enquiries and utilising different means of software to accurately log data. Excellent communication skills and telephone manner allowed for direct sales and the promotion of products and services.

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  L'AVENIR

  • Spain

  • International Student Assistant

    • Sep 2011 - Sep 2012
    • Spain

    Communicating with foreign students in Spanish. Guiding new students through the cultural challenges of beginning new studies abroad. Making travel arrangements and ensuring security and comfort of students.