Experience

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  Kalabash Technology Solutions Limited

  • Lagos, Nigeria

  • Customer Care Supervisor

    • Sep 2022 - Present
    • Lagos, Nigeria

    Set goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to subordinatesOrganize workflow and ensure that employees understand their duties or delegated tasksMonitor employee productivity and provide constructive feedback and coachingReceive complaints and resolve problemsMaintain timekeeping and personnel recordsPass on information from upper management to employees and vice versaPrepare and submit performance reportsDecide on reward and promotion based on performanceHire and train new employeesEnsure adherence to legal and company policies and procedures and undertake

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  Urban Stitches

  • Lagos, Nigeria

  • Team Head

    • Mar 2017 - Present
    • Lagos, Nigeria

    Creating or visualising an idea and producing a design by hand or using computer-aided designKeeping up to date with emerging fashion trends as well as general trends relating to fabrics, colours and shapesWorking with others in the design team, such as buyers and forecasters, to develop products to meet a briefLiaising closely with sales, buying and production teams on an ongoing basis to ensure the item suits the customer, market and price points.Understanding design from a technical perspective, i.e. producing patterns and technical specifications for designs.Sourcing, selecting and buying fabrics, trims, fastenings and embellishmentsadapting existing designs for mass productionDeveloping a pattern that is cut and sewn into sample garments and supervising the creation of design, including fitting, detailing and adaptationsoverseeing productionNegotiating with customers and suppliersManaging marketing, finances and other business activities.

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  Etisalat Nigeria

  • 354 ilupeju Agege Motor Road

  • Customer Service Representative

    • Sep 2015 - Present
    • 354 ilupeju Agege Motor Road

    Receive inbound calls including transferred sales leads and calls from current and potential customers.Place outbound follow-up calls Answer questions about the product details, the company, and issues with account for the customers.Assist customers with any technical issues experienced with products and service and escalate any issues to technical and back office team appropriately.Meet Quality Assurance Requirements and other key performance metrics.

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  9mobile

  • Lagos, Nigeria

  • Customer Service Specialist

    • Sep 2015 - Present
    • Lagos, Nigeria

    Manage large amounts of incoming callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers

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  Initiative for Student Empowerment

  • Akoka

  • Founder

    • Apr 2012 - Present
    • Akoka