Experience

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  Hotel Indigo Dubai Downtown

  • Dubai, United Arab Emirates

  • Director of Sales and Marketing

    • Dec 2023 - Present
    • Dubai, United Arab Emirates

• 

  ME Dubai by Melía

  • Dubai, United Arab Emirates

  • Director of Sales and Marketing

    • Oct 2022 - Dec 2023
    • Dubai, United Arab Emirates

• 

  W Abu Dhabi - Yas Island

  • Abu Dhabi, United Arab Emirates

  • Director of Sales

    • Sep 2021 - Oct 2022
    • Abu Dhabi, United Arab Emirates

• 

  Marriott Hotel Al Forsan, Abu Dhabi

  • United Arab Emirates
  • Hospitality
  • 100 - 200 Employee

  • Director Of Corporate Sales

    • Jul 2018 - Aug 2021

  • Senior Sales Manager

    • Dec 2016 - Jul 2018

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  The St.Regis Dubai , W dubai , The Westin Dubai

  • Dubai

  • Catering Sales Manager

    • Jun 2016 - Dec 2016
    • Dubai

• 

  The Ritz-Carlton Hotel Company, L.L.C.

  • Qatar

  • Senior Sales Manager- CCS

    • Nov 2015 - Jun 2016
    • Qatar

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  JW Marriott Marquis Hotel Dubai

  • JW Marriott Marquis Dubai

  • Catering Sales Manager

    • May 2014 - Nov 2015
    • JW Marriott Marquis Dubai

    Heading the weddings and special occasions segment within the property.As the local, on property catering & group contact for social events, I am responsible for proactively soliciting and managing social group/catering-related opportunities. Prepares all wedding and social event documentation and coordinates with hotel departments, and customer to ensure consistent, high level service throughout pre-event, event and post event phases of hotel wedding events. Ensures all wedding events have a seamless turnover from sales to service back to sales. Actively up sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals.Core work activities:• Closes the best opportunities for each property based on market conditions and individual property needs.• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting thecustomer and ensuring their satisfaction before and during their program/event• Communication -Skilled at clearly conveying information and ideas through a variety of media;engaging the audience and helping them understand and retain the message• Conducting Human Resources ActivitiesMain achievements:• Handling majority of the property weddings and Social events successfully planned and executed over 100 weddings and special occasions.• Planned the property first Royal wedding in 2014.• Achieving Silver status in the Marriott Golden Circle in 2014 by exceeding the individual targetsfor continuous six months.• Achieving the personal goals within the first quarter in 2015 and therefore, gaining Bronze statusin the Golden Circle.• Total personal Revenue Achieved in 2014 and 2015 exceeds AED 7,000,000

• 

  Dead Sea Marriott Resort & Spa

  • The Jordan Valley Marriott Resort & Spa

  • Events Manager

    • Feb 2013 - Apr 2014
    • The Jordan Valley Marriott Resort & Spa

    Acting Senior Events Manager and Head of Department ,Preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of all the complex events.Core work activities:• Managing Event Logistics and Operations• Ensuring and Providing Exceptional Customer Service for Property Events.• Leading Event Management Teams• Supporting and Coordinating with the Sales and Marketing Function• Conducting Human Resources ActivitiesMain achievements:• Increasing the Year To Date (YTD) Events Satisfaction Survey (ESS) property overall satisfaction (OSAT) to be 84.6% comparing to 30.8% in 2012.•Increasing the total Events Satisfaction Survey (ESS) respondents to be a total of 45 Increasing the Year To Date (YTD) comparing with a total of 13 in 2012.•Achieving number 1 Ranking in the Events Satisfaction Survey (ESS) within the Middle East and Africa Region compared to not being included in the ranking list during the previous years.•Issuing the first event planning upselling incentive Local Standard Operations procedure (LSOP) in the Middle East and Africa Region and implement it.•Handling majority of the property complex and VIP events including the 2013 World Economic Forum (WEF) private events , weddings with more than 350 guests, General Martin Dempsey top VIP meeting with the Generals of the middle east and Europe region. In addition to the day to day meeting and conferences

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  JW Marriott Marquis Hotel Dubai

  • JW Marriott Marquis Dubai

  • Events Executive

    • Aug 2012 - Feb 2013
    • JW Marriott Marquis Dubai

    Coordinates and communicates event details both verbally and in writing to the customer and hotel operations. Follows-up with customer post-event, Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event).Core work activities:• Manages group room blocks and meeting space of assigned groups• Leads pre-event and post-event meetings for assigned groups as necessary.• Interacts with guests to obtain feedback on product quality and service levels.• Oversees the customer experience from file turnover through the post event phase until turnover back to sales. • Up-sells products and services throughout the event process.• Participates in customer site inspections and assists with the sales process as necessary.

• 

  University of Sunderland

  • student

    • 2011 - 2012

• 

  Dead Sea Marriott Resort & Spa

  • Jordan
  • Hospitality
  • 1 - 100 Employee

  • Events Executive

    • Feb 2011 - Sep 2011

    Coordinates and communicates event details both verbally and in writing to the customer and hotel operations. Follows-up with customer post-event, Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event).Core work activities:• Manages group room blocks and meeting space of assigned groups• Leads pre-event and post-event meetings for assigned groups as necessary.• Interacts with guests to obtain feedback on product quality and service levels.• Oversees the customer experience from file turnover through the post event phase until turnover back to sales. • Up-sells products and services throughout the event process.Participates in customer site inspections and assists with the sales process as necessary.

  • Events and Groups Coordinator

    • Aug 2010 - Feb 2011

    Process all reservation requests, changes and cancellations received for the groups segment. in addition to identifying guests reservation needs, determine appropriate room type and delivering the expected Marriott Service.Core work activities:• Follow up with rooms blocking procedures and explaining guarantee, special rate and cancelation policy to the caller.• Oversee accuracy of reservations in addition to Following up on rooming list due dates and inputting groups rooming list using MARSHA reservation system.• Keep organized files of all groups for easy and accurate reference and maintaining the inventory balance between MARSHA & Opera blocks.• Prepare correspondence to customers, internal booking reports and file maintenance.• Set-up proper billing according to the accounting policies and guests agreements. Ensure that the method of payment specified in the Contract/Group Cover Sheet is applied.

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  British Midland International

  • Jordan

  • Ticketing and Customer Service Sales Agent

    • Sep 2009 - Apr 2010
    • Jordan

    Ensure the highest standard of customer service is provided to bmi customers, provide them with details on bmi fares and actively issue tickets and sell related products by identifying customer needs.Core work activities:• Issue bmi tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met.• Highlight to customers the legal requirements covering their journey such as passport, visa and health requirements in addition to other details such as check-in place and time.• Support Travel Agents by assisting them with their general enquiries.