Experience

• 

  Cunningham Lindsey

  • Auckland, New Zealand

  • Claims Handler

    • Apr 2017 - Present
    • Auckland, New Zealand

• 

  Youi Insurance

  • Auckland, New Zealand

  • Insurance Specialist

    • Feb 2016 - Present
    • Auckland, New Zealand

• 

  Academy Of Learning

  • Auckland, New Zealand

  • Customer Services & Retention Manager

    • Feb 2014 - Feb 2016
    • Auckland, New Zealand

    -Monitor customer care overall, including customer satisfaction, retention of clients.-Training new customer care officers.-Communicating with clients, to make certain they are satisfied with products and growing portfolio.-Achieve desired result for both customer and company.-Deal with customer who are defaulting on payments with assistance of team, re-engaging payments on terms that are viable for both clients and the company.

• 

  Southern Response Services

  • Auckland, New Zealand

  • Claims Specialist

    • Jul 2013 - Feb 2014
    • Auckland, New Zealand

    -Understand engineering scopes provided by Arrow international for repairs of customer homes in Christchurch.-Understand claims and process them till final stage.-Interact between customers, approvals team and finance continually.

• 

  ICONZ-Webvisions Group

  • Auckland, New Zealand

  • Technical Support Specialist

    • Feb 2011 - Mar 2013
    • Auckland, New Zealand

    -ADSL support, fiber connectivity support/setup, website support.-General customer queries-In depth queries such as understanding of products, changing settings, required updates and --Executing online backups for websites.-Ensure customers are satisfied with services they have,-Understand Switch management and firewall management.-Setup and troubleshoot a variety of server technologies.-Be familiar with multiple operating systems across Microsoft, Apple and Linux.