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Ayman Ahmed profile image

Ayman Ahmed

SAN Storage Design & Implemantation Engineer at DeepSource GmbH
Intro Book
Seasoned IT professional with experience in hardware technical support and team management.
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Location
Egypt, EG
Languages
  • Spanish -
  • English -
Skills
  • Call Center
  • Contact Centers
  • Team Management
  • Escalation
  • Telecommunications
  • Show all
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Bio

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Ayman Ahmed is a seasoned IT professional with extensive experience in hardware technical support, team management, and customer experience. He holds a Bachelor's degree in Spanish Language and has completed various certifications in Linux, AIX, and Microsoft technologies. Ayman has worked with top companies such as IBM, Dell Technologies, and Xceed, and has a strong background in troubleshooting and project management.

Credentials

  • Linux on LinuxONE
    IBM
    Dec, 2022
    - Apr, 2026
  • IBM Power Systems Power10 Foundational
    IBM
    Sep, 2022
    - Apr, 2026
  • IBM POWER10 Badge
    IBM
    Sep, 2022
    - Apr, 2026
  • IBM Agile Explorer
    IBM
    Jul, 2022
    - Apr, 2026
  • Interskill - AIX Systems Administrator - Fundamentals
    IBM
    Oct, 2021
    - Apr, 2026
  • Interskill - AIX Systems Administrator - Fundamentals
    IBM
    Oct, 2021
    - Apr, 2026
  • IBM Cloud Essentials
    IBM
    Jul, 2021
    - Apr, 2026
  • Cloud Core
    IBM
    Jun, 2021
    - Apr, 2026
  • IBM Public Sector Cloud Offerings Knowledge
    IBM
    Jun, 2021
    - Apr, 2026
  • Multivendor Storage NetApp - Remote Technical Support, Experienced
    IBM
    Jun, 2021
    - Apr, 2026
  • Multivendor Storage NetApp - Remote Technical Support, Foundation
    IBM
    Oct, 2020
    - Apr, 2026
  • Multivendor Storage NetApp - Remote Technical Support, Foundation
    IBM
    Oct, 2020
    - Apr, 2026
  • Multivendor Storage NetApp - Remote Technical Support, Foundation
    IBM
    Oct, 2020
    - Apr, 2026
  • IBM Storage - Field Support, Foundation
    IBM
    Aug, 2020
    - Apr, 2026
  • People Skills - Resilience, Growth Mindset, Learning Agility, Time Management
    IBM
    Aug, 2020
    - Apr, 2026
  • People Skills - Communication, Presentation, Collaboration, and Problem Solving
    IBM
    May, 2020
    - Apr, 2026
  • People Skills Foundation
    IBM
    May, 2020
    - Apr, 2026
  • Introdusction for SAN & NAS Storage
    Udemy
    Oct, 2019
    - Apr, 2026
  • Completed the Project Management Professional PMP course (Still no experience)
    American Academy For Training
    Apr, 2019
    - Apr, 2026
  • Enterprise Design Thinking Practitioner
    IBM
    Feb, 2019
    - Apr, 2026
  • IBM Enterprise Design Thinking Practitioner
    -
    Feb, 2019
    - Apr, 2026
  • Completed the Project Management Professional PMP course (PM54G) issued by IBM
    IBM
    Dec, 2017
    - Apr, 2026
  • IBM Growth Behaviors
    IBM
    Aug, 2022
    - Apr, 2026
  • MCSE (Microsoft Certified System Engineer)
    -

Experience

  • DeepSource GmbH
    • Egypt
    • SAN Storage Design & Implemantation Engineer
      • Apr 2024 - Present
      • Egypt

  • Dell Technologies
    • DELL Designing / Implementation and Configuration Engineer
      • Apr 2024 - Apr 2024

    • DELL SAN Storage Designing / Implementation and Configuration Engineer
      • Apr 2024 - Apr 2024

  • IBM
    • MVS Storage Remote Support Professional Engineer- IBM Systems
      • Dec 2012 - Apr 2024

    • Senior Hardware Technical Support- IBM/Lenovo System x86,Blades, Flex, ThinkSystems, SAN Storage
      • Jan 2013 - Mar 2023

       Support IBM/Lenovo System X86 hardware (Low & High end, Bladecenter, Flex Chassis) Support Lenovo ThinkServers, ThinkSystems, DM/DE Storage Series Analyzing, troubleshooting and fixing System x86 hardware Technical issues Project Manager to create the whole department training material Responsible to maintain customer satisfaction and deep solution Analyzer

  • Xceed
    • Egypt
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Leader- Cisco Account
      • Jan 2011 - Jan 2012

       Focal Point between Cisco and the Account in Xceed Management of updates, knowledge base Managing all Cisco online booking orders I got a lot of Award Certificates for being the best performer among other team leads.

    • Technical Leader- MEA Region
      • Jan 2009 - Jan 2011

       Focal Point between Microsoft and the Account in Xceed Management of updates, knowledge base  Supporting all Microsoft Pre-sales & Post-sales inquiries for all products Front Line to support all Microsoft professional products (Operating system, Servers), Escalating technical issues to the second level. I was selected as the Ideal Tech Lead of the year (Year 2011) in the whole company

    • Customer Service Representative- MEA Region
      • Jan 2008 - Jan 2009

       Handling all Microsoft customer inquiries related to all MS products and Services. I was select as the Ideal Employee of the year (Year 2008)

    • Customer Service Representative- Activation Center
      • Jan 2006 - Jan 2008

       All Microsoft products activation for both end users and partners all over the world  I was select as the Ideal Employee of the year (Year 2007)

Education

  • 1998 - 2002
    Al-Alsun Faculty,Ain Shams University
    Bachelor's degree, Spanish Language
  • Institute of Cervantes
    Spanish Courses, Spanish
  • New Horizon
    MSCE Course, Microsoft Windows Server

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Industry Focus. “Software Development”

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