Bio
Experience
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Sales and Customer Relation Manager
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Apr 2003 - Nov 2008
MASTUR TURİZM A.Ş. – ANTALYA 2. International Terminal LTU and Air Berlin Sales And Customer Service Manager• LTU and Air Berlin Airlines ticket sales, rebooking, PTA, Excess Baggage• Establishing of this operation at airports of Antalya, İstanbul, İzmir, Dalaman and Bodrum • Management, education and coordinate of 12 staff at airports of Antalya, İstanbul, Bodrum, Dalaman and İzmir• Good relationship with IATA and non IATA agents over all TURKEY couse of General Sales Agent of LTU, representation of LTU andAir Berlin against to agent, to instruct and to encourage agents for sales and marketing• Relationship and accounting of LTU International Airways with Turkey BSP (Billing and Settlement Plan of IATA)
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Teaching
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May 2002 - Aug 2003
• IATA Passenger Fares and Ticketing• Global Reservation System (Galileo, Amadeus)
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Education
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1989 - 1991Trakya University
69, Turizm and Hotel Management
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Industry Focus. “Airlines and Aviation”
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