Experience

• 

  AYA SOMPO Insurance

  • Myanmar
  • Insurance
  • 200 - 300 Employee

  • Customer Service Manager

    • May 2019 - Sep 2020

    • Responsible for Customer Service staffs and all customer service related ventures • Responsible for walk-in customers’ handling• Delivering comprehensive service to enquiring customers• Providing sound solution on customers’ complaints and any related issues in close consultation with Stakeholders.• Monitoring of Customer Experience (CX) KPI by conducting surveys, analysing customer’s and agents’ feedback and complaints• Developing strategies for customer service excellence and address customer service needs• Creating effective customer service procedures, policies and standards• Taking ownership of handling difficult issues and pending cases regarding customer complaints and queries and proactively following through to resolution• Maintaining customers’ focus on all times and answer to customers’ enquiries using the standard guidelines• Supervising, managing and training the team members as part of the Training and Acquisition committee• Draw up training plans for physical and E-learning• Ensuring that every task is done correctly and effectively, and make sure that all aspects of customer service are established well • Overseeing and managing performance and service quality of the customer service staff to guarantee customer satisfaction• Take care of current customer service conditions and has to initiate new policies for jammed up customer complaints• Deliver a comprehensive service to respond enquiring customers and build strong customer relationship• Supervise day-to-day operations in the customer service department• Worked closely with the Group HR Manager to assist in all HR related tasks • Supervised establishing and maintaining relationships with customers’ for retention purpose based on CRM system• Interviewing and deciding new staffs for customer service function and working with HR for onboarding

  • ex: Customer Service Manager

    • May 2019 - Sep 2020

• 

  ex: AYA SOMPO Insurance (Myanmar)

  • Yangon, Myanmar

  • Customer Service Manager

    • Jan 2019 - Sep 2020
    • Yangon, Myanmar

• 

  Oceanic Communications Limited Asia OCAL, Yangon, Myanmar

  • Yangon, Myanmar

  • Corporate Manager

    • Jul 2018 - Mar 2019
    • Yangon, Myanmar

• 

  Flymya.com (Travel Portal)

  • Yangon, Myanmar

  • Customer Service/ Call Centre Manager

    • Jan 2018 - Jul 2018
    • Yangon, Myanmar

• 

  Yangon Airport Group Co., Ltd (YAG), Authorize Ground Handling Company

  • Yangon, Myanmar

  • Airport Operations Manager

    • Jul 2015 - Jan 2018
    • Yangon, Myanmar

• 

  Yangon Airport Group Co., Ltd (YAG), Authorize Ground Handling Company

  • Yangon, Myanmar

  • Station Manager (Tiger Air/RGN)

    • Jan 2015 - Jul 2015
    • Yangon, Myanmar

• 

  Myanmar Airways International Co., Ltd. (MAI/8M)

  • Yangon, Myanmar

  • Passenger Services Executive

    • Jun 2014 - Jan 2015
    • Yangon, Myanmar

• 

  Hong Kong Dragon Air Lines Limited Alliance of Cathay Pacific Airways (KA/CX)

  • Yangon, Myanmar

  • Sales and Marketing/Ticketing and Reservation Officer

    • Nov 2012 - Jun 2014
    • Yangon, Myanmar

• 

  Yangon Airport Group Co., Ltd (YAG)

  • Yangon, Myanmar

  • Senior Customer Services Officer

    • Nov 2011 - Nov 2012
    • Yangon, Myanmar

• 

  Myanmar Airways International Co., Ltd, MAI/8M

  • Yangon, Myanmar

  • Passenger Services Officer

    • Mar 2004 - Aug 2011
    • Yangon, Myanmar

• 

  RAF International (YANGON) Limited. Hong Kong Based

  • Yangon, Myanmar

  • Sales & Marketing Executive

    • Jan 2003 - Jan 2004
    • Yangon, Myanmar

• 

  THE NAWARAT HOTEL (Alliance with Continental Hotel Group)

  • Yangon, Myanmar

  • Jr. Front Desk Assistant

    • Sep 2002 - May 2003
    • Yangon, Myanmar

• 

  ITES) International Transportation Express Services Co., Ltd

  • Sales & Marketing Assistant

    • Sep 2002 - May 2003