Experience

• 

  iO3 Pte Ltd

  • Singapore

  • Sale Support Executive

    • Jun 2023 - Apr 2024
    • Singapore

• 

  Frontiir

  • Myanmar
  • Technology, Information and Internet
  • 700 & Above Employee

  • Customer Service Assistant Supervisor

    • Apr 2022 - Jul 2022

    I manage Product Adoption Team which is a kind of Customer Service Team including 30 Call Center Agents. My main responsibilities are Planning for agents to make sales calls, making scripts to call shortly and quickly , set daily, weekly KPI Targets for agents , checking google sheets of agents filled , reporting call lists to supervisor. Sometimes my team needs to help other cross team according to requirements of operation. At that time I have to support agents for Incoming Calls. I have to watch real time Queue to reduce Abandon Calls. I also communicate to VOIP team to resolve and fulfil needs of Call Center Agents. Then I have to attend cross teams meeting and training provided by company. I have to plan to Interview new agents , list and report Interview Feedback to Supervisor. Then I also Update daily attendance list of Agents.

  • Senior Customer Service Associate

    • Nov 2020 - Mar 2022

    ● Calling and explaining to customers about the new products every day.● Make promotions and selling the products.● Trying to achieve call and sale targets.● Recording customers’ feedback and complaints.● Providing professional services to customers to be satisfied.● Investigate complaints to fulfill customers’ requirements.

  • Customer Service Representative

    • Aug 2020 - Nov 2020

    ● Handling large amounts of incoming calls and receiving complaints.● Handover received complaints to relevant teams by using CRM system in short time.● Communication with cross teams through various channels.● Realizing about many products knowledge for offering to right service to right customer.

• 

  Wall Street English

  • Yangon, Myanmar

  • Reception Officer for Wall Street English

    • May 2019 - Apr 2020
    • Yangon, Myanmar

    ● Meeting and Greeting prospects and students.● Accepting incoming calls for inquiries and explaining about the classes.● Planning placement test for prospects.● Assign to educational consultants for explaining the course to prospects.● Assisting to students, teachers and coaches.

• 

  HA HA Travels and Tours Co.,Ltd

  • Yangon, Myanmar

  • Ticketing and Reservation Sales

    • Dec 2017 - Apr 2019
    • Yangon, Myanmar

    ● Reservation and issuing various Air Tickets through related systems such as Amadeus and Sabre.● Handling travel schedules for big companies to be ensured their timing.● Communication and negotiation with airlines while changing and canceling flights.● Reporting sales and revenue daily and weekly.