Experience

• 

  Morgan Stanley

  • Baltimore, Maryland, United States

  • Operations Associate

    • Nov 2019 - Present
    • Baltimore, Maryland, United States
• 

  Freedom Mortgage

  • Columbia, Maryland

  • Mortgage Loan Originator

    • Jan 2019 - Nov 2019
    • Columbia, Maryland

    Analyze applicant information to determine qualification status according to guidelines; assist customers in choosing proper loan program to provide best benefit and fills out initial application; provide guidance on risks, benefits, terms, and costs associated with loan programs; responsible for...

• 

  The Wireless Center

  • Halethorpe, MD

  • Communications Consultant

    • Sep 2018 - Jan 2019
    • Halethorpe, MD

    Provide consultations and product recommendations; assist with initial activation and set up of various devices; contribute to overall company profits through targeted sales; mentor and help train new teammates; assist with daily inventory counts, deliveries, and shipments; and process payments f...

• 

  FX Studios

  • United States
  • Wellness and Fitness Services
  • 1 - 100 Employee

  • Guest Relations Manager

    • Mar 2018 - Aug 2018

    Set and maintain performance standards for 10+ teammates, monitor monthly department budget and inventory for facility, establish quarterly goals for promotions and specials, complete daily monetary deposits

  • Assistant Guest Relations Manager

    • Feb 2016 - Mar 2018

    Create weekly schedule for teammates, perform weekly observations and monthly performance reviews, conduct monthly Team Lead meetings to review goals and team focuses, adhere to requests from teammates and service providers

  • Guest Relations Team Lead

    • Aug 2015 - Feb 2016

    Review various reports for Guest Relations Manager and CFO, perform opening and closing duties such as counting cash tills and disarming/setting security alarm, assist with training new hires and providing support to existing teammates

  • Guest Relations Teammate

    • Dec 2014 - Aug 2015

    Schedule salon and spa appointments for guests via phone call, email, and face-to-face interactions, process payments for services/retail and refund any returned retail items, maintain upkeep of facility through housekeeping tasks, increase company revenue through service upsells

• 

  Prometric

  • Nottingham, MD

  • Customer Service Representative

    • Sep 2013 - Jul 2014
    • Nottingham, MD

    Cross-trained and provided back-up for other customer service representatives when needed, ensured customers were successfully scheduled for exams and understood company policies and procedures, generated accurate site list and helpful training sheets for all customer service representatives

• 

  High's of Baltimore LLC

  • Perry Hall, MD

  • Assistant Store Manager

    • Apr 2012 - Sep 2013
    • Perry Hall, MD

    Prevented store losses using awareness, attention to detail and integrity; performed store opening and closing duties, including counting cash drawers and checking all equipment for proper functioning; managed cash stock and inventory balances accurately; accurately logged all daily shipping and ...