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Ayaka Nakagawa
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Bio
Experience
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Retail Sales Assistant (In-store and Online sales)
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May 2022 - Jan 2024
Contributing to store launch( Soldeli)Processing customer ordersAddressing customer complaints and inquiriesControl the stockManage pick/pack/despatch orders received via online websiteHandle all returns, organising replacements or refunds as necessary, and keep accurate records of items returned or lost in transitAssisting customers in finding the products they're looking forProcessing customer payments at the checkout point/till
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H.I.S. Co., Ltd.
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Tokyo, Japan
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Travel Consultant
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Apr 2013 - Jul 2021
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Tokyo, Japan
Travel consulting(Tokyo/Yokohama)Processing customer orders and reservations.Being aware of our customer's needsHanding payments by cash and credit cardTrained new staffAnswering telephone and e-mails for customerNegotiate to airline and hotelsWork in Ho-Chi-Minh brunch(Aug/2014)MVP award(Oct/2017) participate in Training trip(New Zealand)Rail Europe Japan award(Nov/2019) participate in Europe Training trip
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Education
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2021 - 2022ESE Malta
English Literature (British and Commonwealth), B2 -
2009 - 2013
Yokohama City University
Bachelor of International Liberal Arts, Sociology -
2009 - 2013
Yokohama City University
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Suggested Services
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Industry Focus. “Wholesale”
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