Experience

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  Cloudearly

  • Dubai, United Arab Emirates

  • Salesforce Business Analyst

    • Apr 2023 - Present
    • Dubai, United Arab Emirates

    Dubai Airport Freezone

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  Cloud Code Academy

  • Salesforce Developer Trainee

    • Jan 2024 - May 2024

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  Trailhead by Salesforce

  • 4x Salesforce Certified Business Analyst ( Self Educated )

    • Jun 2022 - Apr 2023

    Salesforce certified administrator trained and completed many Salesforce courses to be able to :• Manage Salesforce users, profiles, roles, permission sets and other administrative responsibilities• Salesforce configuration changes, including (but not limited to): Objects, fields, page layouts, record types, custom settings, dashboards and reports.• Create and maintain processes to complete repetitive tasks through automation tools ( Workflow Rules ,Process Builder and Flow ).• Set up the service console by creating a customized app to help support agents efficiently manage cases.• Using AppExchange to extend the power of Salesforce with apps and services from AppExchange.• Import and export data in Salesforce.

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  Clicked

  • Salesforce Business Analyst ( Clicked Learning Community Member)

    • Jan 2023 - Mar 2023

    I have participated in two Salesforce Business Analyst Sprints by accomplishing the following tasks: - Interviewed stakeholders about business details and needs. - Created personas for the given business case.- Developed current and future business process maps by using element.cloud . - Created user stories that capture the needs of our client.- Analyzed the current states and future states of a company.- Completed a gap analysis to support a company through a major shift.- Presented other key findings during the assessment to help navigate potential recommendations- Worked with my team to deliver the best results.- Created and designed the final presentation which I presented with my teammates at the end of the sprint.

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  TELUS International

  • Internet Posts Annotator

    • Aug 2022 - Dec 2022

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  Al wasl International Group

  • Dubai, United Arab Emirates

  • Debts Collection officer

    • Oct 2016 - Nov 2017
    • Dubai, United Arab Emirates

    Debts collectionWorked on ADIB ( Abu dhabi Islamic bank ) portfolio Experienced in Personal Loan , Auto Loan and Credit cardsI have got appreciation certificate from ADIB for outstanding performance , As well got many certificates from Al Wasl group for achieving targets .

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  El-Araby Group

  • Egypt

  • HR Specialist

    • Oct 2010 - Jan 2015
    • Egypt

    HR SpecialistWorked in many fields of HR : Salaries & compensation, Strategic Planning, Organizational Development and Training