Experience

• 

  Banco Centroamericano de Integración Económica - BCIE

  • Honduras
  • International Trade and Development
  • 700 & Above Employee

  • Secretariat - Technology Manager

    • Jan 2021 - Present

  • Secretariat - Contractor

    • Mar 2020 - Jan 2021

    - Secretariat technical support- Participate in the proposal, design and development of technological solutions for the Secretariat

  • Continuous Improvement Unit - Contracto

    • Mar 2019 - Mar 2020

    - Team support activities in order to ensure completion of on going projects.- Participate on technology implementations, updating tools and current processes. - Propose, define requirements and research new information technology tools, systems and platforms.- Contact and support negotiation with third party IT Providers.- Data cleansing analysis and execution.

• 

  3C Group

  • Swiss Optics - Regional Operations Manager

    • Apr 2018 - Oct 2018

    - Supervision of 8 business units to perform reviews of individual managers and employees. This includes 2 countries : Honduras and Costa Rica- Developed processes to save on costs and prevent losses.- Hiring and training of employees and staff- Collaborated with the Store Managers to ensure the business was meeting daily and monthly projections and forecasts.- Ensured that each guest's experience was positive, memorable and consistent. Involvement on customers complaints on different levels of management.- Worked with suppliers to outline improvement strategies like co-branding.- Developed and rolled out new policies. This policies where implemented on each country and different departments.- Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.

  • Project Manager

    • Mar 2017 - Oct 2018

    - Set project timelines and kept teams on task to complete milestones according to schedule.- Maintained project quality with a hands-on management style.- Coordinated design meetings and decisions across internal departments and teams.- Developed executive presentations and reports to facilitate project evaluation and process improvement.- Defined clear targets and objectives and communicated them to other team members.- Assessed vendor products and maintained positive vendor relations.- Oversaw different projects at a time without sacrificing quality standards.- Implemented a set of comprehensive tracking processes to monitor projects performance.

  • Farmacias del Ahorro - Call Center Manager

    • Jun 2017 - Apr 2018

    - Maintained call center equipment in good working order to maximize productivity.- Determined quality assurance benchmarks and set standards for improvement.- Developed quality employees within the call center to take over leadership positions.- Created clear and effective policies governing all aspects of employee work and interaction with customers.- Coordinated between stores and customers to resolve problems.- Supervised merchandise and shipment processing.- Recruited and Trained new sales associates.- Responsible of revenue growth.- Communicated clear expectations and goals to each team member.- Communicated with and supported sales, marketing and administrative teams.- Strategically scheduled team members to maintain optimal staffing levels at all times.

• 

  Agile Solutions

  • Honduras & Brazil

  • Development Team Lead

    • Oct 2012 - Mar 2017
    • Honduras & Brazil

    - Recommended architectural improvements, design solutions and integration solutions.- Organized and performed definition meeting whit the graphic design team, Development team and clients, supervising the progress of projects from production to post production.- Drove the implementation of quality requirements for new product designs to ensure they would meet customer specifications and production requirements.- Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.- Met regularly with clients to discuss project specifications, milestones and provide updates on progress.- Worked closely with the testing designer to execute and improve test coverage.- Collaborated with clients from concept through final delivery of product or service.- Designed strategic plan for component development practices to support future projects.- Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.- Provided new product training to all partners, stakeholders and the support team so that personnel was well-educated on operational requirements.- Coordinated Software Certifications with third party auditors to ensure product quality

• 

  UNITEC Universidad Tecnológica Centroamericana

  • Tegucigalpa, Honduras

  • Faculty Member

    • Jan 2011 - Dec 2012
    • Tegucigalpa, Honduras

    - Developed and implemented lesson plans that covered all required topics.- Selected appropriate materials to support student learning needs.- Taught 2 undergraduate classes per semester on Biomedical Engineering and Electronic System Engineering.- Completed and submitted reports detailing course activities.- Tracked student assignments, attendance and test scores.- Integrated technology into classroom instruction for a well-rounded and modern approach.- Distributed course syllabus and answered student questions regarding standards, material, grading and progression.- Documented student attendance and progress against goals.

• 

  Marrder Omnimedia

  • Honduras

  • Web User Interface Developer

    • Jul 2010 - Oct 2012
    • Honduras

    - Consistently met deadlines and requirements for all production work orders.- Worked closely with the testing designer to execute and improve test coverage.- Researched and complex technical issues and provided resolutions.- Collaborated with clients from concept through final delivery of product or service.Participated in internal audits regarding the quality management system.- Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.- Developed and implemented complex Internet and Intranet applications on multiple platforms.

• 

  Distribuidora de Equipos Medicos

  • Honduras

  • Technical Support Engineer

    • Oct 2008 - Jan 2010
    • Honduras

    - Documented information regarding installations, repairs and inventory checks.- Performed preventive maintenance on a monthly basis for medical equipment.- Inspected, tested and calibrated medical equipment before installing.- Diagnosed the cause of problems and completed repairs.