Experience

• 

  The Rumor Mill

  • Ellicott City, Maryland

  • Bartender

    • Apr 2012 - Oct 2014
    • Ellicott City, Maryland

    Provided food and drink service for patrons of a small, chef-owned restaurant. Greeted customers, took orders, served food, prepared drinks. Cleaned and prepped work area.

• 

  University of Maryland Baltimore County

  • Office of Information Technology

  • Student Aide

    • Jan 2012 - Jan 2013
    • Office of Information Technology

    Produced, compiled and edited audio and video recording of lectures. Uploaded content to student accessible server. Ran Video switcher and Audio mixing board for off-site videoconference. Created archival DVDs for backup/ reference purposes.; Contract labor to supplement Media Center staff. Set up equipment. Moved furniture, cleaned stock areas.

• 

  Apple Retail

  • Family Room Specialist

    • Sep 2008 - Aug 2011

    I provided software support for OSX and iOS, with a focus on helping new users acclimate to Mac. I also worked on troubleshooting and repairs of iPhones and Macintosh hardware, including data backup and recovery if necessary. Often this entailed training users on how their mobile devices and desktop/laptop interacted, and helping them establish good backup habits. Efficient repairs were a must in order to minimize customer downtime. Genius Bar and Mobile repairs are done in a one-on- one environment so customers know why repairs are taking place and who'll be taking care of their equipment and data.

  • Specialist

    • Sep 2008 - Aug 2011

    Assisted customers with purchase of desktop/laptop based on usage or personal needs. Provided tech support on Macintosh software and iPod/iPhone/iPad hardware. Consulted customers on home network creation and maintenance. Participated in highly anticipated product launches.

• 

  Clark's ACE Hardware

  • Paint Clerk

    • Aug 2008 - Feb 2010

    Prepared, stocked and mixed paint orders for a variety of uses including interior, exterior, and stain. Worked register and restocked. Provided troubleshooting and informal tech support for internal register system.

• 

  University of Maryland Baltimore County

  • ITV Student Aide

    • Feb 2007 - May 2008

    Spring 2007 - Fall 2007 Media Aide Office of Information Technology University of Maryland Baltimore CountyProduced, compiled and edited audio and video recording of lectures. Uploaded content to student accessible server. Ran Video switcher and Audio mixing board for off-site videoconference. Created archival DVDs for backup/ reference purposes.; Contract labor to supplement Media Center staff. Set up equipment. Moved furniture, cleaned stock areas.

• 

  2005 - 2006 Media Aide Centennial High School

  • Student aide

    • Aug 2005 - May 2006

    . Provided Audio-Visual support to faculty members. Delivered and set-up projectors, TVs and computers. Provided guidance in system operation to faculty and staff members. Performed minor repairs and troubleshooting. Overhauled and upgraded school printer network. Verified and processed equipment inventory.