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Awais Ahmad

IT & PMO Director (BPO) at e& enterprise
Intro Book
Seasoned IT professional with extensive experience in IT Operations Management and Network Security.
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Location
Riyadh, Saudi Arabia, SA
Languages
  • English Full professional proficiency
  • Arabic Limited working proficiency
Skills
  • It Operations Management
  • Itil
  • Infrastructure
  • Project Management
  • Contact Centers
  • Show all
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Bio

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Awais Ahmad is a seasoned IT professional with extensive experience in IT Operations Management, ITIL, Infrastructure, Project Management, Contact Centers, and Network Security. He has held various leadership positions, including IT Director, IT Manager, and Network Engineer, and has worked with prominent companies such as e& enterprise, SolexPLUS, Saudi Bell Co., 2Share (Emerging Technology Co.), and Integrated Telecom Company (ITC). He holds multiple certifications, including ITIL Foundation Certificate, Project Management Professional, CCNA Security, and CCNP Collaboration.

Credentials

  • Digital Transformation
    LinkedIn
    Dec, 2023
    - May, 2026
  • Foundations of the Fourth Industrial Revolution (Industry 4.0)
    LinkedIn
    Oct, 2023
    - May, 2026
  • Learning Cloud Computing: Core Concepts
    LinkedIn
    Oct, 2023
    - May, 2026
  • RPA, AI, and Cognitive Tech for Leaders
    LinkedIn
    Oct, 2023
    - May, 2026
  • HPMT Certified Professional Manager with Honors.
    COPC Inc.
    Apr, 2022
    - May, 2026
  • Certified Data Privacy Solutions Engineer™ (CDPSE™)
    ISACA
    Apr, 2021
    - May, 2026
  • Certified Information Security Manager® (CISM)
    ISACA
    Jul, 2019
    - May, 2026
  • ISO 27001 Lead Auditor - Information Security Certification
    Intertek Consulting and Training Services
    Apr, 2019
    - May, 2026
  • GDPR Compliance: Essential Training
    LinkedIn
    Jun, 2018
    - May, 2026
  • ITIL® Foundation Certificate in IT Service Management
    EXIN your ICT competence partner
    Apr, 2012
    - May, 2026
  • Project Management Professional (PMP)
    Project Management Institute
    Aug, 2020
    - May, 2026
  • CCNA Security
    Cisco
  • CCNP Collaboration
    Cisco
  • Interaction Center Cerrified Engineer
    Genesys | Interactive Intelligence
  • Interaction Center Handler Developer (ICHD)
    Genesys | Interactive Intelligence
  • Interaction Process Automation Certified Specialist (IPACS)
    Genesys | Interactive Intelligence

Experience

  • e& enterprise
    • Riyadh, Saudi Arabia
    • IT & PMO Director (BPO)
      • Dec 2023 - Present
      • Riyadh, Saudi Arabia

      Building Contact Center (BPO) & Data Center

  • SolexPLUS
    • Riyadh, Saudi Arabia
    • Director of Information Technology
      • Dec 2021 - Nov 2023
      • Riyadh, Saudi Arabia

      • Heading Information Technology Department (Riyadh & Jeddah) functions, understanding the business needs, Acquiring, and Implementing solutions to keep pace with the new technology and trends.• Responsible for spearheading and supervising the initiatives of digital transformation within a company• Upgraded and modernized IT solutions at Data Center and Jeddah office.• Established Riyadh Data Center and established High Availability on both locations (Riyadh, Jeddah) if one data center goes down, systems in Riyadh will take over the operations.• Established 250 seats contact centre in Riyadh.• Restructured the department, hired, trained engineers to fulfil business needs.• Strengthened Security posture of the company by Implementing ISO 27001 and ISO 22301 processes and also got certified. Worked on Cybersecurity Regulatory Framework (CRF) of CST (CITC).• Enhanced IT support functions by Implementing Service desk in the company, continuous monitoring and enhancement is done.• Implemented End Point Management and Network & System monitoring solution.• To Enhance MIS functions implemented Tableau to automate reports and created dashboards.• Established strategic relations with Technology Vendors and started System Integration department.• I work on RFPs and Tenders with team, help in preparing solutions, pricing.• After winning an RFP, We kick off the project and implement, I engage with team and monitor each step of implementation and Operation to provide agreed SLA.

  • Saudi Bell Co.
    • Riyadh, Saudi Arabia
    • IT Manager (Operations, Presales, Cybersecurity)
      • Aug 2018 - Nov 2021
      • Riyadh, Saudi Arabia

      I displayed my keen acumen by leading IT Department focusing on Operations, Presales and IT Tendering functions; understanding the RFP and creating solutions based on requirements. Developed strategic relations with multiple vendors to approach the market and provide high-end solutions. Moving ahead, I handled Information Security of the company as well as managing IT Operations Team for Saudi Bell Company and executed competitive strategy / plans for acquiring the new business across geography .As a leader I was always appreciated for supporting cross-functional teams as sales to understand customer technical and process requirements; assisted in qualification of prospect.Significant Highlights across the tenure• Prepared and delivered technical presentations explaining products, services, and implementation process to prospective customers• Pivotal in conducting analysis of customer’s requirements, business drivers and accordingly positioning right solutions to add business value to the prospect with reduced cost of ownership• Rendered pre-sales support, POCs, solution designing, RFP response authoring and client demos on IT product capabilities• Interacted with implementation teams to ensure accurate and timely resolution of technical and process solutions• Assisted Sales and Solution Representatives to build a compelling and competitive business case and ROI (Return of Investment)• Managed IT Operations of the company to provide sustainable service with high availability.

  • 2Share (Emerging Technology Co.)
    • Saudi Arabia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Director
      • Jun 2008 - Nov 2018

      Joined as IT Operations Manager in 2008; promoted as IT Director in 2012I was hand-picked for planning and execution of IT functions, including IT Operations, IT Security, Pre-sales & Project Management to meet company’s internal requirements as well as project implementations and support for external customers. Acted as Technology Consultant to provide appropriate solutions to customers as per their business needs. I was responsible for maintaining and sustaining strong relations with vendors to reduce costs, improve service and support strategic goals Significant Highlights across the tenure• Built & mentored teams to meet defined goals; managed top IT talent, inspired excellence based on performance and innovation• Managed projects with the team of coordinators; conducted final reviews of technical and commercial proposals• Led a team of Engineers that performed installations and operations of various IT solutions including Contact Centres, Unified Communication & Voice Portal Solutions; managed the team operating Telework System (working with the Ministry of Labour)• Coordinated and introduced Arabic Speech enabled IVR Services (Same3ni, 1400, 1401, 1402, 1403) to STC and Mobily ; effectively managed the team operating these IVR Services

    • IT Operations Manager
      • Jun 2008 - Jun 2012

  • Integrated Telecom Company (ITC)
    • Riyadh, Saudi Arabia
    • Network Engineer
      • Apr 2005 - Jun 2008
      • Riyadh, Saudi Arabia

      I was responsible for managing administration and configuration duties involving Cisco IP Contact Centre Enterprise (IPCCE), Corporate IP Telephony Cluster and LAN. Worked in a start-up team by managing construction of a complete Data Centre and Enterprise Network from scratchSignificant Highlights across the tenure• Built Infrastructures, Data Centre and Cable Landing Stations in multiple cities• Consistently completed all project elements on time, within budget while meeting strict project requirements• Participated in O&M of ITC HQ Data Centre. Worked in partnership with Flag Telecom for Falcon Submarine Cable Landing Stations

  • Orbit Data Systems Ltd.
    • Lead Technical Support Engineer
      • Apr 2002 - Apr 2005

      - Responsible for Network Solution Providing with one way satellite and 2 way satellite system.- Troubleshooting one way and two way satellite system.- Installation of WLAN routers and access points including repeaters.- Installation and configuration of Microsoft Windows 2000 server, Microsoft Exchange 2000 server and ISA server.- Proxies and mail server installation.

  • Cyprus
    • Nicosia, Cyprus
    • Previous work in Cyprus
      • Jan 1999 - Aug 2001
      • Nicosia, Cyprus

      • 2001 -2001: DKZ Enterprises Ltd., Nicosia Cyprus as Network Engineer• 2000 - 2001: CPL Computer Innovations Ltd., Nicosia Cyprus as Technical Support Engineer• 2000 - 2001: Mitsingas Research & Training Institute, Nicosia Cyprus as Computer Engineer • 1999 - 2000: Frederick Institute of Technology, Nicosia, Cyprus as Network Administrator

Education

  • 1997 - 2001
    Frederick Institute of Technology, Nicosia, Cyprus
    Bachelor of Science (BSc), Computer Engineer
  • 2023 - 2023
    Harvard Business School
    Harvard Managementor, Team Management
  • 2023 - 2024
    Wrexham University
    MBA, Cybersecurity

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