Experience

• 

  Knights of Old

  • Kettering, England, United Kingdom

  • Import / Export Customs Specialist

    • May 2021 - Sep 2023
    • Kettering, England, United Kingdom

    Customs Specialist / ETSF Specialist

• 

  DACHSER

  • Northampton, England, United Kingdom

  • Team Leader Customs Declarant

    • Dec 2020 - May 2021
    • Northampton, England, United Kingdom

    Managing a team of 12, ensuring the team are working to finish SFD'S, arriving entries, completing Supplementary declarations. Arriving T1’s, unloading and then ensuring the team do the Supplementary declarations. Managing internal databases.• Giving the team of declarants focus and allocating daily tasks.• Accountability for the general day to day management of the declarations assigned to the team.• Responsibility for ensuring the team meet their objectives and KPIs.• Liaising with team leaders from other shifts to ensure frictionless handover.• Identifying opportunities to optimise procedures to maximise synergies, utilise resources and remain cost focused.• Liaising with customers (internal or external where necessary) to request clearance instructions and information required to complete the customs declarations prior to shipping.• Reviewing customer documentation to ensure all data sets required are present before commencing customs clearance. This includes, but is not limited to, checking information such as EORI, commodity codes, tariff information, customs procedures, license requirements and any other formalities applicable to the movement of goods.• Ensuring embargo checks on shipments have been completed by the appropriate department prior to shipping.• Submitting customs and transit declarations to HMRC using the appropriate software.• Problem solving and liaising with customer to resolve rejected entries.• Responding to CHIEF notifications and reports.• Updating monthly exchange rates and commodity codes revisions.• Checking entries accuracy and calculation of VAT/DUTIES if required.• Ensuring compliance of standard operating procedures for Customs and AEO process.• Direct liaison with UK Customs Manager, supervisors and any customs authorities such as HMRC where necessary.• Ensuring compliance of standard operating procedures for Customs and AEO process

• 

  Hellmann Worldwide Logistics

  • Implant at Foreign and Commonwealth Office, Milton Keynes

  • FCO Services Contract Customer Services

    • Aug 2019 - Dec 2020
    • Implant at Foreign and Commonwealth Office, Milton Keynes

    Working with The Foreign and Commonwealth Office. Shipping Diplomatic, Un-classified and Classified shipments. Dealing with various carriers, Hellmann world offices & foreign Embassies to find best solutions for the customer sensitive cargo. Planning, arranging with hauliers etc... and billing shipments. Sourcing the markets for best price & transit times based on the customer requirements for their said shipments. Highly focused role and must be flexible with planning & working times to ensure we give the customer the very best service.

• 

  Expeditors

  • Feltham, England, United Kingdom

  • Air Export Clerk

    • Oct 2018 - Aug 2019
    • Feltham, England, United Kingdom

    Managed and trained seven members of air export customer services department, while working on Alshaya account. Supported and encouraged staff to complete their daily task. Tracked air freight using Hawbs, arranging deliveries, checking export documentation, checking letter of credits, licenses I.e., OIEL, SIEL, CITIES, cutting hawb’s , mawb’sKey Accomplishments:• Delivered remaining 60% shipments within first few weeks after accessing clients’ requirements.• Uncovered export known consignor procedures that were not followed correctly by export and warehouse department. Contributed to assess and fix problems immediately.• Expertly managed a big retail clothing account, while supervising three members.

• 

  ALLPORT CARGO SERVICES LIMITED

  • Southall, London

  • Air Export Clerk

    • Apr 2017 - Oct 2018
    • Southall, London

    Working on Alshaya retail account. Supported and encouraged staff to complete their daily task. Tracked air freight using Hawbs, arranging deliveries, checking export documentation, checking letter of credits, licenses I.e., OIEL, SIEL, CITIES, cutting hawb’s , mawb’sKey Accomplishments:• Delivered remaining 60% shipments within first few weeks after accessing clients’ requirements.• Uncovered export known consignor procedures that were not followed correctly by export and warehouse department. Contributed to assess and fix problems immediately.• Expertly managed a big retail clothing account, while supervising three members.

• 

  DB Schenker

  • London Heathrow Airport, England, United Kingdom

  • Senior Customer Service Export Operator

    • Oct 2014 - Apr 2017
    • London Heathrow Airport, England, United Kingdom

    Ensure timely delivery of shipments by organising collections and deliveries. Offer proactive assistance to other operators and managed key accounts for projects team. Bridge the communication gap between oversea colleagues. Processed dangerous goods as per IATA Dangerous goods regulations. Key Accomplishments:• Managed time critical shipments on a daily basis from very first point of stage to the delivery at destination point within given deadline.• Motivated team to meet KPIs and maintained productive working environment.

• 

  Yusen Logistics (Europe)

  • West Drayton, England, United Kingdom

  • Export Clerk

    • Oct 2011 - Oct 2014
    • West Drayton, England, United Kingdom

    Processed Mawb's/Hawb's, made NES entries, and linked with colleagues/external bodies to meet all deadlines. Aided less experienced and new members of the department. Checked all shipping documents and issued billing invoices.Key Accomplishments:• Checked the export custom entries in close collaboration with four team members. Improved consistency of entries submitted and cut paper cost to fix these entries with HMRC.

• 

  SDV Logistics

  • Feltham, England, United Kingdom

  • AOG Aerospace Export Clerk

    • Feb 2011 - Oct 2011
    • Feltham, England, United Kingdom

    Handling AOG / Time sensitive shipmentsExport shipments via Air / Road via customer's requests i.e. Telephone / e-mailCollation of Export documentation: Hawbs / Mawbs / Customs formalities / post flight / security procedures / routing of shipments / airline liaison / transport request and reporting / Cross trade movementsExport documentation - to ensure Awbs are cut and completed in accordance with customer's instructions and rated correctly as per Iata / Airlines regulationsCustoms - to ensure Custom documentation is in accordance with supplier's instructions including IPR / OPR / Export Licenses entriesPre-alerts / Post FlightsQuotations

• 

  JAS Forwarding UK

  • London Heathrow Airport, England, United Kingdom

  • Air Export Clerk

    • May 2007 - Feb 2011
    • London Heathrow Airport, England, United Kingdom

    Negotiated net rates with carriers, executed cargo bookings, and checked post-flights. Continuously updated in-house system, made complete NES entries, and printed the latest FSC. Processed temperature-controlled goods.Key Accomplishments:• Managed busy routes of Singapore, India, Israel, and Malaysia, as route controller.• Developed and maintained long-term professional relationships with clients.

• 

  JAS Forwarding UK

  • London Heathrow Airport, England, United Kingdom

  • Logistical Administrator/Coordinator

    • Feb 2006 - Mar 2007
    • London Heathrow Airport, England, United Kingdom

    Received shipping orders from Navman and then arranged for despatch after arranging. Delivered logistical support on the behalf of Navman, ensuring all export orders transported on time and minimum cost. Formulated monthly invoice, booked with airlines, and arranged deliveries/collections. Linked with many departments to track freight and informed client about excepted time. Managed dangerous goods as per IATA Dangerous goods regulations.Key Accomplishments:• Installed a computerised stock-take of all Navman products.• Increased company profit in excess of £250K PA by transporting more orders.

• 

  DHL Aviation (UK) Limited

  • London Heathrow Airport, England, United Kingdom

  • Air Export Agent

    • Jan 2000 - Feb 2006
    • London Heathrow Airport, England, United Kingdom

    Handling air exports from start - finishcreating AWB'sBooking TransportSending pre alertsTracking and tracing shipmentsCompleting customs entriesLiaising with airlines and hauliers,Processing invoicesWorking with DG experienceBuilding and maintaining relationships with clientsHandling queries from customers