Experience

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  Social Security Administration

  • Claims Administrator

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  Social Security Administration

  • 1500 WOODLAWN DRIVE, BALTIMORE, MD, 21241

  • Claims Administrator

    • Jan 2014 - Present
    • 1500 WOODLAWN DRIVE, BALTIMORE, MD, 21241

    Manage and process claims for office of disability operations as claims authorizer. Maintain excellent attendance, communication during normal operations and heavy workloads.Excellent independent analysis and problem solving using policies, procedures, laws and regulations. Utilize excellent customer service skills processing claims. Update claimants’ records, developing proof and payment history.

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  Adams and Associates, Inc.

  • WOODSTOCK, MD

  • Education Specialist

    • Jan 2012 - Jul 2014
    • WOODSTOCK, MD

    Educated students in secondary education and goal-setting for higher education.Suggested career paths through identifying the students’ strengths and weaknesses.Offered resources for individual academic and educational training.Utilized analytical skills to resolve and instruct students to help develop social skills.Counseled prospective students in the admissions and scholarship/financial aid process.Helped students develop basic reading and math to obtain high school diploma or GED.Contributed to marketing campaigns through public speaking and seminars. Coordinated major campus preview events. Referred and supervised work-study students.

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  78TH TRAINING DIVISION

  • FORT DIX, NEW JERSEY

  • SENIOR FIELD GRADE INSTRUCTOR/ TRAINING OFFICER

    • Feb 2008 - Jul 2014
    • FORT DIX, NEW JERSEY

    Served as instructor, subject matter expert and observer control trainer.Taught, organized, planned and executed all unit training.
Executive officer for a transportation unit responsible for the welfare, supervision and training of over 100 soldiers. Excellent Customer Service Skills Re-deployed Units to/ from Iraq.
Ensured vehicle dispatch was on time and customer satisfaction of delivery services. Applied analytical skills to resolve and train soldiers on Troop Leading Procedures. Assisted in developing travel itineraries for General Officers and Senior Executive Service leaders. Advised and assisted leaders in areas of transportation operations aimed at providing the best equipment to soldiers. Supported the preparation and editing of senior army leaders’ speeches and briefings. Aided in developing travel itineraries for General Officers and Senior Executive Service leaders. Monitored, analyzed, reported on key bi-weekly events affecting the Army General Training office. Planned and coordinated conferences for General Officers and Senior Executive Service.

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  United States Postal Service

  • 900 EAST FAYETTE STREET, BALTIMORE, MD, 21201

  • MAIL HANDLER SUPERVISOR

    • Apr 1992 - Jul 2014
    • 900 EAST FAYETTE STREET, BALTIMORE, MD, 21201

    Effectively managed 50 employees during daily mail operations.Increased local first class mail delivery from 2-day operations to overnight delivery.Improved the volume of mail process by 60% monthly. Trained and supervised the safety of employees during the Anthrax Contamination. Provided excellent customer service skills.