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Bio

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Austin Penny is a versatile professional with experience in customer service, team management, and data entry. He has worked in various roles, including Treasury Management Client Service Representative at Wells Fargo, Sports Information Director at PrimeTime Players Basketball Team, and Gym Supervisor & Front Desk Staff at Covenant Presbyterian Church. He also has experience in data entry and customer service at Balance Staffing for Charlotte-Douglas International Airport and Jason’s Deli.

Experience

    • Global Payments Processor
      • Jan 2021 - Present

    • Treasury Implementation Consultant
      • Jun 2017 - Dec 2020

      Commercial Credit Card Implementation Consultant. Working with customer-facing internal partners to implement and maintain clients’ commercial card programs.

    • Treasury Management Client Service Representative
      • Apr 2015 - Jun 2017

      -Assist internal partners and external customers with issues regarding wholesale accounts.-Assist in training new team members on company software, policies, and procedures.

    • Bank Teller
      • Sep 2013 - Apr 2015

      -Process customer transactions accurately and efficiently.-Recommend products and services to customers to enhance financial wellness.-Assist with incoming and outgoing currency shipments.-Maintain a balanced cash till.-Track daily progress through various written and electronic reports.-Assist service manager with various housekeeping tasks.

    • Sports Information Director
      • Mar 2011 - Jun 2015

      Maintain blog and various social media accounts for teamKeep spreadsheet of game statistics during gamesCalculate statistics for submission to league officeDrive team transportation to away games if necessaryFill-in as assistant coach when necessary

    • Gym Supervisor & Front Desk Staff
      • Nov 2009 - Mar 2014

      Organize and supervise any and all basketball tournaments held at church’s gym facility Supervise youth basketball league during winter seasonHandle all types of inquiries from players’ parents during youth basketball seasonMan front desk when necessaryField phone calls, schedule parties and other rentals of recreation facilities, check gym members into facilities and issue necessary workout equipment, assist Recreation Director in any way necessary.

    • Delivery Driver
      • Aug 2011 - Jul 2013

      Prepare and deliver customers catering ordersHelp out with any and all customer service issues while inside restaurantMaintain a balanced account of all money transactions with customersHelp with taking orders while inside the restaurant

    • Assistant to Bus Operations Supervisor/Customer Service Representative
      • Jul 2006 - Feb 2010

      Complete weekly payroll functions for airport shuttle bus driversComplete and maintain daily shuttle bus driver shift schedule Act as shift supervisor for shuttle bus drivers when necessaryAssist Bus Operations Supervisor in any way necessaryCustomer service representative for Ground Transportation/Parking department for two yearsSupervisor for all parking lot cashiers while on duty as CSRBasic customer service needs for airport parking lots (jump starts, assist to locate vehicle, air in tires, lockout assistance, etc.)Count down/balance all cashiers tills at end of shift

Education

  • 2006 - 2007
    University of North Carolina at Charlotte
    COMMUNICATION, JOURNALISM, AND RELATED PROGRAMS
  • 2002 - 2006
    Z.B. Vance High School
    High School Diploma

Suggested Services

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Industry Focus. “Human Resources”

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