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Aurora (Rory) Medina profile image

Aurora (Rory) Medina

Mobile Associate at T-Mobile Wholesale
Intro Book
Seasoned customer service professional with 14+ years of experience.
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Location
Allentown, Pennsylvania, United States, US
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Bio

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Aurora (rory) Medina is a seasoned customer service professional with 14+ years of experience in various roles, including mobile associate, cell phone repair technician, warehouse associate, customer service technician, and copy and print center associate. She holds a Bachelor's degree in Computer Information Systems/Cyber Security from DeVry University and an Associate's degree in Computer Network Support from Lehigh Valley College.

Experience

  • T-Mobile Wholesale
    • United States
    • Mobile Associate
      • Oct 2022 - Present
      • United States

  • Assurant
    • Easton, Pennsylvania, United States
    • Cell phone repair technician
      • Oct 2021 - Present
      • Easton, Pennsylvania, United States

  • Amazon Fulfillment Centre
    • Pennsylvania, United States
    • Warehouse Associate
      • Mar 2021 - Oct 2021
      • Pennsylvania, United States

  • Flextronics International Industrial Ltda
    • Whitehall, Pennsylvania, United States
    • Customer Service Technician
      • Sep 2007 - Sep 2009
      • Whitehall, Pennsylvania, United States

      • Processed customer exchanges• Troubleshot issues with mobile devices• Educated customers on proper usage of their devices• Installed and Updated Software• Transferred customer data between devices

  • Staples Solutions
    • Whitehall, Pennsylvania, United States
    • Copy and Print Center Associate
      • Aug 2006 - Sep 2007
      • Whitehall, Pennsylvania, United States

      • Expert in Tape, Comb, Wire, and Spiral Binding• Printing, laminating, and Foam Board Mounting• Knowledge of UPS shipping services• Provide faxing services• Machine Cutting and Trimming• Cashiering experience

  • Tmobile Phone Zone
    • Allentown, Pennsylvania, United States
    • Customer Service Representative
      • May 2004 - Apr 2005
      • Allentown, Pennsylvania, United States

      • Updated customer accounts and took payments• Assisted customers with orders and purchases• Handled customer concerns

Education

  • 2016 - 2021
    DeVry University
    Bachelor's degree, Computer Information Systems/Cyber Security
  • 2005 - 2007
    Lehigh Valley College
    Associate's degree, Computer Network Suppor
  • 2003 - 2003
    Harrison Career Institute
    Computer Operations/Help Desk Analyst Diploma, Computer Science

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Network Security”

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