Experience

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  Marriott Riverside [292 rooms]

  • Riverside, CA

  • Director of Room Operations

    • Jan 2012 - Apr 2013
    • Riverside, CA

    Key Achievements: ► For a newly-acquired Marriott Hotel franchise, developed and led tactical programs to pass the Brand Standard Audit with a rating of 87.2 out of 100.0 in Q1 FY2012 ► Per the Guest Satisfaction Survey (GSS), increased the Overall Satisfaction Score from 72.0 in FY2011 to 87.0 out of 100.0 in FY2012 resulting in an improvement in the hotel ranking amongst the 335 Marriott hotels from #300 in FY2011 to #27 in FY2012 ► Improved Guest Satisfaction Survey (GSS) Scores and Marriott Hotel Ranking for Q3 through Q4 in FY2012Key Tactical Programs: ► Instituted Marriott Brand Standard Operating Procedures for Rooms and Food & Beverage departments ► Introduced the Daily Communication Packet used in the respective daily briefings of the following departments: Rooms, Food & Beverage, Engineering, Account, and Sales ► Introduced the Manager On Duty (MOD) program to ensure availability of a senior manager on Sundays ► Introduced the Lobby Ambassador program to meet, greet, and assist guests during peak times in the lobby

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  Marriott International: Jeddah Marriott Hotel [210 rooms]

  • Director of Food & Beverages

    • Jan 2007 - Apr 2009

    Key Achievements:► Generated best annual total hotel profit ever since hotel opening as well as hitting targeted annual profit in only 6 months while serving as interim General Manager from JUL2007 to DEC2007. ► Increased average catering revenue per check, catering revenue from 1MM to 12MM Saudi Riyals in 2007, and YOY catering revenue by 30% in 2008 through pursuit of Royal Family accounts and Top Companies as well as expansion of sales coverage via strategic hire to attract and acquire Lebanese expatriate client base.

  • Director of Room Operations

    • Jan 2002 - Dec 2006

    Key Achievements:► Delivered targeted revenue of 15MM Saudi Riyals for the first time in 2003 and exceeding YOY revenue through 2006. ► Despite new competition introduced in 2003, successfully retained Jeddah market share and #1 RevPAR ranking by leading the creation and execution of Rooms Selling strategy which included Front Office collaboration with Sales in visits to top accounts. ► Continued competitive superiority in the Jeddah market through the introduction of new initiative—At Your Service. ► Maintained optimum service delivery and revenue generation despite 20MM Saudi Riyals renovation of the lobby, public space and meeting rooms as well as construction of 320sq. meters health club. ► Surpassed the government-mandated “Saudization” program by training, mentoring, and developing Saudi Arabian nationals into executive, manager, and supervisory roles. ► Managed operations for Front Office, Housekeeping, Laundry, Recreation, Gift Shop, At your Service, 210 guest rooms, 1500sq meters of meeting rooms and 3 restaurants. ► Managed and motivated team of 75 staff members towards delivery of service excellence exceeding industry benchmarks.

  • Director of Services

    • Dec 1998 - Dec 2001

    Key Achievements: ► Optimized housekeeping productivity and eliminated cart disturbances for guests along the hallway through the introduction of new initiative—Cartless Housekeeper. ► Improved housekeeping efficiency by exceeding 14 rooms/housekeeper industry standard to a minimum 16 rooms/housekeeper through the introduction of incentives program. ► Received Most Improved in Cleanliness award in the region UKIMEA (1999) by exceeding inspection standards in cleanliness.

  • Housekeeping Manager

    • Nov 1998 - Dec 1998

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  Durrat Beach Resort [280 rooms]

  • Jeddah, Kingdom of Saudi Arabia

  • Front Office Manager

    • Sep 1996 - Oct 1998
    • Jeddah, Kingdom of Saudi Arabia

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  Le Meridien at Coronado Island [300 rooms]

  • Greater San Diego Area

  • Night Manager

    • Aug 1994 - May 1996
    • Greater San Diego Area

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  Marriott International: JW Marriott Dubai [351 rooms]

  • Dubai, United Arab Emirates

  • Front Office Manager

    • Jul 1993 - Aug 1994
    • Dubai, United Arab Emirates

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  Marriott International: Jeddah Marriott Hotel [210 rooms]

  • Front Office Manager

    • 1989 - 1993

  • Assistant Front Office Manager

    • 1987 - 1989

  • Front Desk Manager

    • 1985 - 1987

  • Recreation Manager

    • 1983 - 1985

  • Front Office Supervisor

    • 1981 - 1983

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  Hospital San Juan de Dios

  • Pasay City, Philippines

  • Emergency Nurse

    • 1975 - 1976
    • Pasay City, Philippines

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  Waterous Hospital

  • Manila, Philippines

  • Private Nurse, ICU

    • 1975 - 1976
    • Manila, Philippines