Experience

• 

  Hiredly

  • Corporate Sales Consultant

    • Jan 2023 - Present

• 

  Cookpad

  • Malaysia

  • Community Manager

    • Jul 2021 - Nov 2022
    • Malaysia

    - Set, plan and implement social media and communication campaigns and strategies designed to grow and retain the community on Cookpad Malaysia.- Provide engaging text, image and recipe content for the webpage and app for Cookpad Malaysia community.- Communicate with users and resolve enquiries on Cookpad Premium services since launched in October 2021.- Create content for blogs, weekly newsletter and online challenges. Copywriting and editorial tasks majorly in Bahasa Malaysia on app and webpage.- Monitor, track and report feedback and online reviews on app, blogs and newsletter.

• 

  Celebrity Fitness Malaysia

  • Malaysia
  • Wellness and Fitness Services
  • 1 - 100 Employee

  • Fitness Team Leader

    • Mar 2018 - Apr 2021

    - Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on all club employees' mutual success.- Implemented performance improvement strategies to help the Fitness Team identify short-term and long-term goals that contribute to overall club performances.- Lead the club's Fitness Team to become the highest revenue team among all other clubs from June 2018 – February 2019.- Trained and developed new employees on board, ensuring high standards of professional work practices and quality standards of delivery are maintained at all times.- Set effective weekly schedules for Fitness Team and Group Fitness Classes (external trainers) based on forecasted data of what's in trend and ensuring each staff's optimum performance levels.- Conduct monthly performance management meetings with Fitness Team to review and ensure both professional and personal development goals are on track.- Maintained strong knowledge of the business and industry by attending various in-house training programs by Evolution Wellness and Asia Fitness Conferences.- Applied lessons and performance data to evaluate and improve operations, especially in a fast and competitive fitness industry, to ensure club stays relevant to patrons and members' needs.- Provide leadership, motivation & direction to underperforming staff to ensure cohesiveness and high performing team.- Ensured all queries from patrons and members are addressed appropriately and professionally.

  • Certified Personal Trainer

    • Nov 2016 - Feb 2018

    - Designed specific workout systems for individual clients based on performance ability, especially those with a history of injury.- Developed, planned, and led personal and group fitness sessions and well-known specialty fitness programs.- Built customer loyalty by executing effective completion of training initiatives, leading to increase in packages sold and larger customer base through word-of-mouth referrals.- Designed and educated clients with safe and reasonable exercises to perform at home or at gym by themselves.- Educated clients on preventative care, nutrition, fitness, stress management and ergonomics.- Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service.

• 

  Contours Express Malaysia

  • Shah Alam, Selangor, Malaysia

  • Personal Trainer / Physiotherapist

    • Jun 2015 - Oct 2016
    • Shah Alam, Selangor, Malaysia

    - Designed specific workout systems for individual clients based on performance ability, especially those with a history of injury.- Developed, planned, and led personal and group fitness sessions and well-known specialty fitness programs.- Built customer loyalty by executing effective completion of training initiatives, leading to increase in packages sold and larger customer base through word-of-mouth referrals.- Designed and educated clients with safe and reasonable exercises to perform at home or at gym by themselves.- Educated clients on preventative care, nutrition, fitness, stress management and ergonomics.- Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service.

• 

  Sarawak Football Association

  • Kuching, Sarawak, Malaysia

  • Sports Physiotherapist

    • Jan 2014 - Dec 2014
    • Kuching, Sarawak, Malaysia

    - Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.- Conduct assessment of player readiness and advising on exercises prior to matchday.- Strapping, taping, deep tissue massage and preparing players physically on matchday.- Provide emergency aid in sport and exercise environment.- Examining and assessing injuries, dealing with traumas, rehabilitation programmes with requirements of the coaches and trainers.