Experience

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  American Express Global Business Travel

  • Senior Meeting Manager

    • Jun 2022 - Present

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  Massachusetts Convention Center Authority

  • Greater Boston Area

  • Senior Event Services Manager

    • Jul 2016 - Aug 2022
    • Greater Boston Area

    Clients include: Biotechnology Innovation Organization, National Association of Realtors, Reed Pop- PAX, Young Professionals Organization, Mass Challenge, Eastern Bank, and National Association of State Legislators• Responsible for the successful coordination of events at the Hynes and Boston Convention and Exhibition Centers ranging in size from 15 to 70,000 attendees while providing the highest level service to all clientele • Working with client to ensure all aspects of their event are met including: contract management, schedule development, room set ups, floor plans, security, service orders, budgeting, etc.• Act as the key liaison between the client and each department within the convention ensuring efficient operation and client satisfaction before, during and after the event• Develop lasting professional relationships with clients, general service contractors, Greater Boston Convention and Visitors Bureau and fellow MCCA employees• Advise clients/contractors on the operational procedures, policies and rules and regulations of the facility• Promoted from Events Services Manager in 2019

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  The Merchant Kitchen and Drinks

  • Service Manager

    • Sep 2014 - Jul 2016

    • Managed restaurant website, including daily updates of menu and special events• Minimized loss and misuse of equipment through proper restaurant supervision and staff training• Increased wine sales by 30 percent through incentive programs and staff training• Hired and trained staff of 15-20 including servers and bartenders and increased retention

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  Live Nation

  • House of Blues - Boston

  • Director of Music Hall Operations

    • Feb 2013 - Jul 2014
    • House of Blues - Boston

    • Oversaw Operations team including Managers, Supervisors and 120 part time line staff• Created and managed beverage programs for Foundation Room, Restaurant and Music Hall keeping COGS under budget requirements• Developed department budget planning, revenue generation and managed labor costs• Established and grew municipal relationships including Boston Police, Boston Fire, and Boston Inspectional Services Departments

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  Live Nation

  • Comcast Center/Orpheum Theatre

  • Operations and Theater Manager

    • Oct 2005 - Nov 2012
    • Comcast Center/Orpheum Theatre

    • Managed 30- 40 booking calendar for Orpheum Theatre including local community events and fundraisers• Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives during all events• Managed budget, website and social media pages for venues • Developed and maintained municipal relationship including City of Boston Consumer Affairs and Licensing, Boston Police, Boston Fire, Boston Inspectional Services Departments• Recruited, managed and mentored an average of 15 new customer service representatives per year• Resolved customer questions, issues and complaints via mail, e-mail and phone calls• Provided general assistance to the General Manager including appointment management