Experience

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  Insite Energy

  • United Kingdom
  • Utilities
  • 1 - 100 Employee

  • Billing Team Lead

    • Jun 2022 - Present

  • Customer Service Team Lead

    • Jun 2021 - Present

• 

  Coloplast

  • Customer Care Consultant

    • Sep 2020 - Jun 2021

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  Wave Utilities

  • Peterborough, United Kingdom

  • Payments Processing Facilitator

    • Oct 2016 - Sep 2020
    • Peterborough, United Kingdom

    As a payments processor i take control of the allocation of payments for customers, running reports for direct debits, refunds and carrying out reconciliation of accounts. I have now developed into a more senior role and take charge of the team and processes. I also work along side account mangers to assist with their queries, meet our customers face to face to rectify and resolve any escalated queries. I have also worked alongside our systems teams to resolve issues we face as a team directly regarding the system and processes, i ensure we implement a work around till a resolution is found. I have now taken on more responsibilities of running and manually processing ARRUDS ADDACS AUDDIS reports daily along side the use of the EPG System. Whilst being up skilled on the many tasks we do i have been through a few migrations of systems from using SAP to RAPID and now the latest migration to VELOCITY.

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  Anglian Water Business (now Wave)

  • Peterborough, United Kingdom

  • Contact Centre Agent

    • Sep 2015 - Oct 2016
    • Peterborough, United Kingdom

    First started in the contact centre assisting domestic and business customers with many queries that they had. For example taking payments, meter reading, bill queries many more.

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  Sky

  • Sheffield, South Yorkshire, United Kingdom

  • Tv Technical Agent

    • May 2011 - Feb 2015
    • Sheffield, South Yorkshire, United Kingdom

    Assisting customers with technical issues, upgrading their package and promoting value added services. After 6 to 7 months i became a floor walker/mentor which led me to develop into a senior role assisting to manage a team of 12 people.

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  SOVA HEALTHCARE LTD

  • Rotherham

  • Volounteer

    • Feb 2011 - May 2011
    • Rotherham

    I completed a course that was carried out one day a week, this allowed me to learn the theory on helping vulnerable adults return to daily life, for example offenders that were on day release.I was trained on how i could assist these individuals and what approaches to take when trying to help their confidence in coming back into society.

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  Scope

  • Rotherham

  • Student Volunteer

    • Dec 2010 - Jan 2011
    • Rotherham

    Scope is a charity that assists vulnerable adults who have learning difficulties and help to boost their confidence and offer respite care. I assisted one day a week in Arts and Crafts, writing, reading and day trips.