Experience

• 

  Zain

  • Kuwait

  • Branch Team Leader

    • Mar 2016 - Present
    • Kuwait

• 

  Kuwait Telecommunication Company- VIVA

  • Senior Supervisor

• 

  Kuwait Telecommunication Company- VIVA

  • Kuwait
  • Telecommunications
  • 700 & Above Employee

  • Senior Supervisor / Assistant Manager

    • Jan 2011 - Present

    To provide on the ground support to the customer care function in handling and resolving customer queries under the supervision of a team leader.-Attend to customer queries and ensure achievement of customer service targets in terms of response time and query resolution. Provide rapid response to queries from affiliates and customers. Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements and ensuring that the customers are informed on resolution.Ensure the required numbers of people are present at all times to receive and answer customer calls, queries and complaints.Maintain the required knowledge level of the company’s products, services, & solutions to ensure assisting the customers effectively whenever required as to guarantee achieving the required results.Follow and monitor the agreed on guidelines, policies, processes, & procedures to ensure staff maintains the customers’ data confidentiality and protection at all times.

  • Senior SV / Senior Team Leader

    • Jan 2011 - Present

    To provide on the ground support to the customer care function in handling and resolving customer queries under the supervision of a team leader.-Attend to customer queries and ensure achievement of customer service targets in terms of response time and query resolution. Provide rapid response to queries from affiliates and customers. Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements and ensuring that the customers are informed on resolution.Ensure the required numbers of people are present at all times to receive and answer customer calls, queries and complaints.Maintain the required knowledge level of the company’s products, services, & solutions to ensure assisting the customers effectively whenever required as to guarantee achieving the required results.Follow and monitor the agreed on guidelines, policies, processes, & procedures to ensure staff maintains the customers’ data confidentiality and protection at all times.

• 

  Americana Foods - National Food Company

  • Kuwait

  • Call Center Supervisor

    • Mar 2008 - Dec 2010
    • Kuwait

• 

  Vodafone

  • Egypt

  • Team Supervisor

    • Oct 2005 - Apr 2007
    • Egypt

• 

  Misr Insurance Holding Company

  • Egypt

  • Assistant Marketing Manager

    • Jan 2004 - Sep 2005
    • Egypt