Experience

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  Bullion Exchanges

  • New York, New York, United States

  • Customer Relations Specialist

    • Jan 2022 - Apr 2024
    • New York, New York, United States

    Reached out to customers via phone and email regarding outstanding orders, payments, refunds, and reshipments.Managed customer inquiries regarding precious metal types, coins, bullion, purities, and fluctuating market prices.Provided quotes for merchandise and lockins for client purchase orders.

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  Kat is Brassy / Brassybra

  • New York, New York, United States

  • Customer Care Professional

    • Nov 2020 - Feb 2024
    • New York, New York, United States

    Managed a high volume of email inquiries via Freshdesk related to productuse, shipping issues, and client troubleshooting.Assessed and responds directly to product reviews to monitor and maintaincustomer satisfaction.Facilitated customer returns, refunds, and reshipments via Shopify.

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  Koio

  • New York, New York, United States

  • Retail Operations Associate

    • Oct 2021 - Jan 2022
    • New York, New York, United States

    Scanned and organized incoming inventory, transfer orders, and store’s stockreplenishments, and re-barcoded vintage products for sample sale use.Managed customer returns and exchanges and fulfilled and shipped out incomingShopify customer web orders via NetSuite.Conducted biweekly inventory counts and determined and restocked mostin-demand styles and products.Prepared and sent out of season styles back to retail warehouse and orderfulfillment centers.

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  Related Companies

  • New York, New York, United States

  • Leasing Coordinator

    • Apr 2021 - Aug 2021
    • New York, New York, United States

    Responded to a high volume of web and phone inquiries and matched potential residents with available properties based on wants/needs and budget.Answered questions from prospective tenants regarding individual property amenities, building details, and unit availability. Provided scheduling support for leasing agents and monitored and confirmed prospect appointments and luxury unit showings.

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  Voss Events, Inc.

  • New York City Metropolitan Area

  • Merchandise Coordinator

    • Feb 2021 - Aug 2021
    • New York City Metropolitan Area

    Categorized, packed, and shipped a high volume of incoming merchandise orders received via Shopify web store for both domestic and international clients.Prepared and sent out talent merchandise for shipment to various events and company tour points throughout the continental United States.Organized and separated incoming inventory by style, color, item type and maintained company storage unit.Performed thorough inventory counts throughout consistent sales periods.

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  Primary Fashion Magazine

  • New York, NY

  • Photography Manager

    • Oct 2015 - Jan 2021
    • New York, NY

    Wrote event-based articles, editorials, and developed brand content formagazine site and web presence.Shot high-end event photography at fashion shows, philanthropic benefits,and celebrity nightlife events.Took extensive backstage and runway photos at NY and Paris fashion weeks.Interviewed models and designers and edited video content for magazinesocial media accounts.

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  The Shubert Organization

  • Greater New York City Area

  • Customer Contact Representative

    • Feb 2019 - Mar 2020
    • Greater New York City Area

    Gave detailed phone support, show recommendations and venue information to Lincoln Center members and Telecharge customers.Assisted customers with ticket purchases, exchanges, membership renewals, donations, and accessibility seating purchases and venue inquiries.Followed up with ticketholders regarding transaction issues, while simultaneously maintaining a high inbound call volume.

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  STEPS THEATER & PRODUCTION COMPANY INC

  • New York, New York, United States

  • Translator / Production Supervisor

    • Jan 2013 - Mar 2020
    • New York, New York, United States

    Organized casting calls, assisted with production logistics, and translated scripts for English language productions.Served as the main point of contact for sponsors, fundraising sources, and media outlets regarding productions, funding, and promotions.Wrote and proofread grant proposals, web and social media content, press releases, and theater-related promotional materials.

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  The Metropolitan Museum of Art

  • New York, NY

  • Visitor Experience Ambassador

    • Oct 2018 - Jan 2019
    • New York, NY

    Greeted museum visitors and created a pleasant and welcoming experience while managing indoor and outdoor crowd control and ticketing.Facilitated expedited entry to the museum for members and advanced ticket holders, assisted members in membership upgrades and renewals. Assisted visitors with buying tickets on kiosks; troubleshooting kiosk errors.Provided direction, wayfinding, and information to visitors at all entry points and communicated Museum policies and offerings; recommended museum itineraries to visitors.Maintained up-to-date knowledge of daily Museum open galleries, programming, and operational changes.

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  Jasper52

  • New York, NY

  • Post Sale Operations & Client Services

    • Dec 2015 - Aug 2018
    • New York, NY

    Provided exceptional phone and email support to buyers and sellers and managed a high volume of inquiries and cases through multiple communication channels.Followed up with bidders and auctioneers regarding payment, shipping, and special requests.Communicated with bidders regarding post-sale offers and extended these offers to the listing partners in order to generate further revenue after the end of the auction.On-boarded sellers and consignors and guided them through the pre and post-auction process.Contributed to discussions regarding policy changes, procedures, and customer experience.

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  MySpace NYC

  • Brooklyn, NY

  • Property Photographer

    • May 2015 - Jan 2016
    • Brooklyn, NY

    Photographed residential and commercial properties for rent and sale.Edited, organized, and uploaded listing photos on company databases. Photographed company events for social media and company website.

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  J Van Such Studio

  • New York, NY

  • Social Media Manager

    • Sep 2015 - Dec 2015
    • New York, NY

    Cultivated brand voice and identity through engaging social media posts.Created original photo and video content for social media and brand website.Promoted brand events and shows via newsletters and social media outlets.

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  Lynn's Kids

  • New York, New York, United States

  • Content Writer / Editor

    • May 2014 - Jan 2015
    • New York, New York, United States

    Wrote grant proposals and press releases for nonprofit projects.Edited educational literature for both adults and children.Sourced and communicated with corporate and private sponsors.Shot, edited, and posted original written and video content.

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  Brooklyn Unplugged Tours

  • Brooklyn, NY

  • Lead Social Media Coordinator & Copywriter

    • May 2012 - Jun 2013
    • Brooklyn, NY

    Created original video and photographic content for the company website.Maintained company Facebook, Instagram and blog.Created well-written social media pieces to engage viewers.Communicated with politicians, hospitality professionals, hotels, prospective clients on collaborative contracts.

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  FEGS

  • New York, NY

  • Roots & Branches Theater Co. Haym Solomon Arts Division Theater Supervisor

    • Oct 2011 - May 2012
    • New York, NY

    Historical project-based research for theater company productions. Stage managerial tasks (i.e. script marking, master prop list maintenance.Administrative duties, ( i.e. data entry, creating company spreadsheets, proofreading)