Experience

• 

  Speedy Drive Car Rental

  • United Arab Emirates

  • Accounts Receivable Supervisor

    • Oct 2022 - Present
    • United Arab Emirates

    Renting automobiles for short and long periods of time to the public, generally ranging from a few hours to months and also lease to own.

• 

  Nine Ventures Dubai

  • United Arab Emirates
  • Hospitality
  • 1 - 100 Employee

  • Office Administrator

    • Apr 2022 - Present

  • Office Administrator

    • Apr 2022 - Present

• 

  du

  • Dubai, United Arab Emirates

  • Shift Manager

    • Apr 2021 - Apr 2022
    • Dubai, United Arab Emirates

• 

  Accenture

  • Bengaluru, Karnataka, India

  • Senior Sales Representative

    • Oct 2018 - Sep 2019
    • Bengaluru, Karnataka, India

    o Serving customers by providing product and service information o Preparing product or service reports by collecting and analyzing customer information.o Gave sales presentations to a range of prospective clients.o Obtained deposits and balance of payments from clients.

• 

  Infosys BPM

  • Bengaluru, Karnataka, India

  • Senior Process Associate

    • Aug 2016 - Sep 2018
    • Bengaluru, Karnataka, India

    o Day to Day Monitoring and Adherence to Client agreed compliances. o Monitor team performance and give Coaching and feedback to minimize fatal and non-fatal errors by ensuring 100% compliance to process guideline.o Quality audits call calibration and documenting the feedback.o Preparing weekly and daily performance reports to analyze focus areas and address Knowledge Gaps to enhance team performance.o Handle floor escalation calls to ensure resolution and avoid repeat calls.Ticket Analyst: o Day to day analysis of Ticket Management System. o Monitor Error trend and propose training need based on the analysis.o Avoiding fatal and non-fatal errors in the footprints of TMS.