Experience

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  Alma

  • Insurance opereration associate

    • Jul 2022 - Present

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  KindWork

  • New York, New York, United States

  • CX Fellow

    • Apr 2022 - Jul 2022
    • New York, New York, United States

    -Fellow in KindWork’s Customer Experience Fellowship, an intensive course covering both professional and technical skills-Technical skills learned: Zendesk, Intercom, Slack, macOS, Google Suite including Docs, Sheets, and Slides -Strengthened key professional skills including giving and receiving feedback, handling challenging customers, effective workplace communication for in-person and remote work

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  Planet Fitness

  • United States
  • Wellness and Fitness Services
  • 700 & Above Employee

  • Customer Service Team Lead

    • Jan 2022 - Jul 2022

    Provide exceptional customer front desk service to 85+ customers daily while conducting personalized new member meetings to identify the membership plan that is the best fit for the customer’s needs Manage two team members, ensuring goals and objectives are achieved Responsible for training and managing new customer service representatives Assist with weekly management responsibilities that include replenishing all cleaning supplies

  • Front Desk Associate

    • May 2021 - Jul 2022

    -Helped to foster an energetic, collaborative work environment-Communicated with 100+ customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints on a daily basis.-During my time at Planet Fitness, I signed up over 100+ customers for our gym memberships and regularly exceeded the quota of 20 memberships a month.

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  The Wendy's Company

  • New York, New York, United States

  • Cashier Customer Service

    • Jan 2021 - Apr 2021
    • New York, New York, United States

    -Operated a checkout lane and associated retail equipment, including scale, barcode scanner, belt, and cash register.-Provided excellent customer service to 30 guests per hour -Assisted in preparing orders when required, increasing overall staff efficiency by 20%

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  Prince George's County Youth@Work/SYEP

  • New York, New York, United States

  • Summer Youth Employee

    • Jul 2017 - Sep 2020
    • New York, New York, United States

    -Encouraged and Registered people to vote around the City while meeting sign up quota -Help create a safe environment for students by supporting and leading new students coming to the schools.-Managed care of 5+ children, Modeling and directing safe and constructive behaviors

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  Morris Hills Housing Complex

  • New York, New York, United States

  • Intern

    • Jul 2018 - Sep 2018
    • New York, New York, United States

    -Met demanding timelines for service delivery-Performed general office duties, such as ordering supplies, maintaining records management database systems, and data entry.