Experience

• 

  Bayada Home Health Care

  • Director

• 

  BAYADA Home Health Care

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Director

    • Jul 2020 - Present

  • Associate Director

    • Jul 2019 - Jul 2020

    Fully responsible for the management and services including budgeting, planning, recruiting and fiscal management.Monitor the quality and appropriateness of all services provided by your staff to ensure compliance and client satisfaction while ensuring adequate staff education, training and evaluation.Support team and growth of the office by keeping abreast of industry and community trends and referral opportunities.Building a dynamic team dedicated to providing the highest levels of client care and customer service.Development and execution of a recruitment plan.

  • Client Services Manager

    • Nov 2014 - Jun 2019

    • Coordination of care for patients through efficient intake and staffing• Supervision/ongoing training of licensed clinicians • Completion of accurate payroll• Orientation of new clinicians and training of other Office Managers• Received award from Quality Control for “perfect” employee charts• Deficiency free CHAPS survey in 2017

• 

  Epic Health Services, Inc.

  • Raynham, Massachusetts

  • Operations Manager

    • Sep 2017 - Jul 2018
    • Raynham, Massachusetts

    • Oversee office coordinators to ensure quality of daily functions• Handle client complaints and staff concerns• Human Resources including hiring, coaching and terminations• Responsible for growth of branch through relationship building• Prepare weekly office reports to discuss with area leadership

• 

  Sippican Physical Therapy

  • Marion, Ma

  • Community Relations Specialist

    • Jun 2014 - Oct 2014
    • Marion, Ma

    • Discovered leads and built relationships in the community • Event planning• Established and maintained a social media presence and newsletter• Developed a tracking system for account management• Achieved quarterly sales goal

• 

  Southcoast Picture Framing

  • Dartmouth, Ma

  • Operations Manager

    • Sep 2010 - Feb 2014
    • Dartmouth, Ma

    • Supervised employees to ensure production deadlines were met for orders as well as quality control• Lowered costs by creating more efficient workflow systems• Ultimately increased profits by decreasing waste/ utilizing scrap• Human Resources- hiring, coaching and termination

• 

  Townsquare Media

  • Fairhaven, Ma

  • Marketing/Promotional Intern

    • Jun 2010 - Oct 2010
    • Fairhaven, Ma

    • Administrative duties as needed• Setup and worked at promotional events

• 

  Southcoast Hospitals Group

  • New Bedford, Ma

  • Marketing Intern

    • Dec 2009 - Mar 2010
    • New Bedford, Ma

    • Customer relations with the hospital’s magazine. • Ran database for managing/organizing media advertising. • Prepared/edited press releases• Posted events to website calendar