Experience

• 

  Oxygen Technologies

  • Canada
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Director Of Operations

    • Feb 2022 - Present

  • Operations Manager

    • Dec 2019 - Feb 2022

• 

  Canada Cartage

  • Canada
  • Truck Transportation
  • 700 & Above Employee

  • Manager, IT Service Desk

    • Nov 2017 - Dec 2019

  • Service Desk Team Lead

    • Dec 2012 - Nov 2017

    • Install software, distribute and repair hardware. • Provide base to high level IT support to non-technical personnel within the business.• Demonstrate professionalism and respect with customers at all times.• Follow up with customers to ensure best customer satisfaction.• Provide direction for 5 technical direct reports for Service Desk.• Follow procedures for change management, incident management and escalation.• Create and manage purchase orders (Capex and Opex) using Manage Engine Service Desk Plus• Assess vendor products and maintain positive vendor relations.• Work with management at the project level to ensure project delivery goals are met - including PBX, eFax, Manage Engine Service Desk implementation and other business solutions. • Provide after-hours support for applications and project efforts when required.• Proficient in Active Directory, Microsoft Exchange, Citrix, Microsoft Office, Lync Communicator, Cisco Unity Connection and Call Manager, Great Plains, Manage Engine Service Desk Plus, and other applications and services.

• 

  Canada Cartage

  • Winnipeg, Canada Area

  • Administrative Assistant for Risk Management

    • Jun 2011 - Aug 2012
    • Winnipeg, Canada Area

    • Received and entered motor vehicle, property and cargo claim reports into databases in a timely manner.• Organized claim into colored folders, made photocopies, filed records and prepared correspondence and reports for Claims Administrator.• Communicated with all branches from British Columbia to Quebec on status of claim.• Created Cheque Requests to pay for damages on the claim; provided to Finance• Produced monthly reports using advanced Excel spreadsheet functions