Experience

• 

  Oxygen Technologies

  • Canada
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Director Of Operations

    • Feb 2022 - Present

  • Operations Manager

    • Dec 2019 - Feb 2022

• 

  Canada Cartage

  • Canada
  • Truck Transportation
  • 700 & Above Employee

  • Manager, IT Service Desk

    • Nov 2017 - Dec 2019

  • Service Desk Team Lead

    • Dec 2012 - Nov 2017

    • Install software, distribute and repair hardware. • Provide base to high level IT support to non-technical personnel within the business. • Demonstrate professionalism and respect with customers at all times. • Follow up with customers to ensure best customer satisfaction. • Provide direction for 5 technical direct reports for Service Desk. • Follow procedures for change management, incident management and escalation. • Create and manage purchase orders (Capex and Opex) using Manage Engine Service Desk Plus • Assess vendor products and maintain positive vendor relations. • Work with management at the project level to ensure project delivery goals are met - including PBX, eFax, Manage Engine Service Desk implementation and other business solutions. • Provide after-hours support for applications and project efforts when required. • Proficient in Active Directory, Microsoft Exchange, Citrix, Microsoft Office, Lync Communicator, Cisco Unity Connection and Call Manager, Great Plains, Manage Engine Service Desk Plus, and other applications and services.

• 

  Canada Cartage

  • Canada
  • Truck Transportation
  • 700 & Above Employee

  • Administrative Assistant for Risk Management

    • Jun 2011 - Aug 2012
    • Winnipeg, Canada Area

    • Received and entered motor vehicle, property and cargo claim reports into databases in a timely manner. • Organized claim into colored folders, made photocopies, filed records and prepared correspondence and reports for Claims Administrator. • Communicated with all branches from British Columbia to Quebec on status of claim. • Created Cheque Requests to pay for damages on the claim; provided to Finance • Produced monthly reports using advanced Excel spreadsheet functions