Experience

• 

  Private Family Office

  • Personal Assistant

    • Jul 2023 - Present

• 

  The Ritz-Carlton Hotel Company, L.L.C.

  • United States
  • Hospitality
  • 700 & Above Employee

  • Senior Banquet Manager

    • Dec 2022 - Jul 2023

  • Banquet Manager

    • Aug 2021 - Jul 2023

  • Assistant Front of House Manager

    • Mar 2020 - Aug 2021

  • Guest Relations Supervisor

    • Mar 2018 - Mar 2020

  • Club Concierge

    • Apr 2017 - Mar 2018

  • Task Force Club/Front Desk/ Leadership

    • Apr 2017 - Apr 2017

  • Club Concierge

    • Jun 2016 - Apr 2017

  • Front Desk Agent

    • Nov 2015 - Jun 2016

• 

  The Ritz-Carlton Maui, Kapalua

  • Maui County, Hawaii, United States

  • Task Force - F&B Manager

    • Jan 2022 - Mar 2022
    • Maui County, Hawaii, United States

• 

  St. Regis Aspen Resort

  • Task Force - Front of House Manager

    • Oct 2020 - Oct 2020

• 

  Vail Marriott Mountain Resort

  • Front Desk Manager

    • Dec 2014 - Oct 2015

• 

  Vail Resorts

  • United States
  • Hospitality
  • 700 & Above Employee

  • Front Desk Assistant Manager

    • Jun 2013 - Dec 2014

    -Ensure check in/out are completed within Brand Standards-Remedy all guest complaints and situations-Maintain guest relations by being aware of all functions and being able to respond with timely and accurate answers.-Maintain relations with all departments such as bell, banquets, engineering, housekeeping, etc.-Interview, hire, and train new employees.-Create and cost out weekly schedule for front desk and bell within budgeted CPOR.-Complete payroll functions and reports.-Post walk-in rates daily and pursue perfect sells in the hotel and condos.-Review all site tours, resumes, arrivals, and daily departures.-Block rooms accordingly and backfill inventory.-Ensure all banks are at proper amounts and are signed in/out each shift.-Ensure all daily, weekly, and monthly checklists are accurately completed.-Conduct daily, weekly, and monthly employee shift meetings.-Ensure training is completed within Brand Standards requirements.

  • One Ski Hill Place

    • Jun 2012 - Jun 2013

    -Ensure standard of the day are posted and adhered to.-Ensure that the Guest request log, welcome log, and complain log are completed and followed up. -Look at inventory and shift inventory if necessary. Review site tours and ensure housekeeping is aware of room to use. -Ensure bucket checks are done at least once per shift and all problems remedied before shift end.-Ensure emergency reports are printed and filed correctly.-Ensure all guest roommoves are noted, completed, and cancelled if applicable.-Valet cars, deliver amenities, luggage assist, maintenance duties.-Responsible for handling cash bank, signing in and out.-Must follow division grooming standards.-F&B responsibilities: Coffee service, sunrise selections, and other duties are required.